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Duties

WHAT IS THE TAXPAYER SERVICES DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services -Customer Assistance, Relationship and Education. TS, CARE, PROCESSING GROUP 1. The following are the duties of this position at the full working level. Processes incoming and outbound mail. Duties include loading and unloading mail, opening, extracting andsorting incoming mail; sorting, tagging, labeling and stacking outbound mail. Operates mail equipment suchas automated mail opener, scales, scanners, mail meters, tabber, and strapper. Operates, monitors and adjusts various fulfillment equipment including automated stock carousels, inkjet printers, folders and inserters, automatic counters, printers and bursters. Operates multiple electronic printing systems to produce a variety of documents and other IRS related material; selects appropriate system to complete a job according to specifications in the most efficient and cost effective manner. Prints on-demand products and fills on-demand orders. As assigned, sets up machines for operation, making routine adjustments. Interprets system diagnostics andother messages for setup, trouble shooting and correction of system problems. Performs daily and weekly maintenance and cleaning following operating manuals, manufacturer recommendations, and established procedures. Uses technical guides and specialized equipment to trouble shoot and correct system problems and make minor repairs. Fills orders from a computerized picking ticket, a paper label or list, or an electronic device or screen; selecting and assembling appropriate containers from among different boxes, tubes, mailers, and envelopes; using picking containers when directed; picking the correct requested products in accurate quantities; selecting the correct revision products; selecting the correctly coded product for Distribution Program orders; adding related products as directed; placing products in the container correctly; adding appropriate dunnage material; transporting completed orders for packing; packing completed orders as assigned. In addition to orders for federal products, some orders may contain state products. Prepares orders for delivery following appropriate priority code. May "cluster pick" several orders simultaneously following established procedures.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-05: Applicants must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 level in the Federal Service. Examples of specialized experience includes experience that is related to the work of this position and has provided you with the knowledge, skills and abilities required for successful job performance. To be qualifying, your experience must be sufficient to demonstrate knowledge of input and output requirements for printers; knowledge of computer applications and software (e.g. Adobe Acrobat and Microsoft Office Suite), printing terminology, production, and the operation of production and mail processing equipment. Experience must include the setup, operation, adjustments, and system messages of electronic print systems to perform preventive maintenance and to take corrective actions when error conditions occur. OR EDUCATION: You may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address TS - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748