The Prosthetics Program Support Assistant will provide administrative support and coordination in support of the numerous and diverse functional areas and programs within the clinic. The Program Support Assistant support of all functions related to the day to day clerical and operations duties of the Prosthetic and Sensory Aids Section determining eligibility, preparing requisitions, purchasing items, checking in patients and updating medical records.

Duties

Administrative Support: Receives veterans at the front desk and determines what is needed. The Program Support Assistant will render decisions on client eligibility for prosthetic devices and review request for prosthetic devices from a physician. The incumbent will issue items from Prosthetic Stock and post to the veteran's Prosthetic Record (2319) by using the Suspense record in the APAT system. The Program Support Assistant will counsel patients and provide instructions to patients in the use of prosthetic devices or schedule appointments for patents requiring services from the Prosthetic/Orthotic lab. The incumbent will create CPRS consults to the Prosthetic service for replacement or repair of DME items utilizing the original ICD-10 code submitted by the clinician. The Program Support Assistant will receive and sort incoming mail. The Program Support Assistant will scan in invoices when received and save on the share drive. The Program Support Assistant will review the GUI system and recognize Auto Lift Requests and HISA requests and mail out applications. The Program Support Assistant will notify the appropriate staff via email about replacement items that must be mailed out to the patient from the warehouse. Inventory and Consult Management: The Program Support Assistant also answers phone calls and assist the Inventory Manager with mail-outs as needed. The incumbent will sort and distribute printed consults to the appropriate purchasing agents for items that must be ordered (non-stock or out of stock items). The Program Support Assistant will also assist with the Clothing Allowance and Home Improvement & Structural Alterations (HISA) programs by providing applications to patients. The Program Support Assistant will post items issued from CBOCS including Corpus Christi, McAllen, and Laredo and any items issued during Cpap Clinic. Purchase Requests: The Program Support Assistant will also purchase minor items of DME up to the micro purchase threshold (currently set at $10,000.00). The Program Support Assistant will help review and check in packages in the prosthetic area and warehouse when requested and make the appropriate notes in the Vista System. The Program Support Assistant performs other related duties as may be directed by the Chief, Assistant Chief, or Prosthetic Representatives that are required to accomplish the mission of the Prosthetic Treatment Center. Work Schedule: 8:00am-4:30-pm, Monday-Friday Position Description Title/PD#: Program Support Assistant/PD003910 Physical Requirements: The work is mostly sedentary, requiring some walking, climbing, and carrying light to medium-heavy stock items of up to 50 pounds. The incumbent may potentially, although infrequently if at all, handle equipment returned from veterans with contagious diseases.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: basic knowledge and skill in performing general office tasks, to include telephone skills, typing, spelling, grammar, and filing. Must present self in a professional manner, thus giving an overall favorable impression of the VA. Must be able to communicate well, both verbally and in writing. Must have basic knowledge of the general flow of patient care at this facility to be able to properly direct patients and their families to requested destinations. Knowledge of medical terminology is helpful. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school (Transcripts Required). Applicants may also combine education and experience to qualify at the GS-05 level.To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Contacts

• Address VA TX Valley Coastal Bend HCS 2601 Veterans Drive Harlingen, TX 78550 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]