The incumbent functions as a Program Support Assistant (PSA) within the Geriatrics and Extended Care (GEC) Service Line. The primary duties consist of supporting the Home and Community Based Care (H&CBC) programs.

Duties

The incumbent will participate actively in the daily operations of H&CBC programs while maintaining patient confidentiality. The incumbent tracks accounts for each provider covered under H&CBC programs, adjust allocations based on the patient's discharge or death, and adjust overall budget projections to reflect these changes. Also, he/she keeps track of obligated funds for each individual account so that the appropriate community provider can be contacted if delinquent in billing this VA Medical Center for care and services rendered. When special pay considerations are requested, incumbent will seek consultation from GEC Leadership, Program Director/Coordinator, and H&CBC Nurse Manager and ACNS and provide input as appropriate toward the resolution of the request. The incumbent is responsible for gathering/maintaining expenses for H&CBC programs. The incumbent also provides management with data that becomes the basis for budget preparation for the next fiscal year in relation to H&CBC programs. He/she is further charged with promoting timeliness of processing invoices from community providers, assist with resolving billing conflicts, and investigation of late or delayed reimbursements. Performs office automation support using multiple automated programs and software such as databases, spreadsheets, and graphics in support of the administrative and clerical work. Performs ADPAC and timekeeping duties. The position requires exercise independent judgment, so procedures are accurately followed to ensure accurate services. Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM Telework: Telework eligible 5 days per pay period upon completion of training. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD00449A Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: collecting, compiling and tracking statistical information in support of program goals; processing incoming and outgoing materials such as correspondence, reports, memorandum and other form of written communication; communicating with patients, veterans or community based individuals in a clinical setting; gathering and analyzing a variety of program data; basic medical terminology to communicate and handle patient care issues between community providers, veterans, and their families; proficiency with Microsoft Office, especially Microsoft Excel, to create and maintain spreadsheets; knowledge of agency regulations and procedures governing the placement of patients in the Home and Community Based Care programs. You will be rated on the following Competencies for this position: Database Management Problem Solving Customer Service Clerical Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Incumbent normally performs work at a desk but must be able to get to other geographic locations within the Medical Center. The work requires prolonged periods of sitting at a desk while operating a typewriter, calculator, computer terminal, and making numerous telephone contacts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA TX Valley Coastal Bend HCS 2601 Veterans Drive Harlingen, TX 78550 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]