The Office of the Chief Information Officer at Armstrong Flight Research Center (AFRC) is currently seeking interested applicants for an IT Specialist Service Integrator and Customer support position. The AFRC OCIO is responsible for all IT services and support at the Center, working closely and in conjunction with Center customers, Agency Service Lines, and within Agency guidelines to ensure effective and efficient delivery of local and Agency services in support of NASA's and AFRC's mission.

Duties

Works in conjunction with the Service Integration Lead, other team members, service customers, stakeholders, service organizations, and with the contractors. Gathers and verifies service requirements and identify opportunities for meeting customers’ requirements with shared solutions and infrastructure. Participates in agency and Center level working groups, project teams, tiger teams, Technical Interchange Meetings (TIMs) to prioritize customer requirements and support project lifecycle reviews. Supports requirements development, acceptance processes, IT management, change management, and other IT process frameworks required by Office of the Chief Information Officer (OCIO). Assists the Service integration lead in ensuring the execution of OCIO service delivery and monitors support of Enterprise delivered contract services. Assists with the coordination of service delivery activities across multiple sections of the OCIO and multiple contracts, supporting a customer base that includes NASA civil servants, contractors, and various missions. Maintains awareness of the unique center mission requirements and activities to ensure the optimal configuration and implementation of the service is aligned with Agency plans. Supports various IT needs for the service and technical integration of local and enterprise capabilities with other center customers in coordination of activities. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation.
• You must meet qualifications requirements by the closing date of this announcement.
• This position may require a one year probationary period.
• If selected, the incumbent may be required to complete a financial disclosure statement at the higher/full performance grade level of the position.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. You may meet the basic requirements through substitution of education for experience. To qualify for the GS-9, you must have: a) One year of directly related specialized experience equivalent to the GS-07 level: Participating on a team, project, or other activities in the support of IT products or services, such as working with aspects of contracts or collaborating with mission/business partners to identify and support requested IT solutions; Supporting the design or technical integration requirements to support stakeholder, mission, or organization requirements; Assisting with the coordination of requirements development activities to meet customer, mission or organization needs. OR b) Completed all requirements for a master's degree or equivalent graduate degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester in one or more fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. OR c) Completed 2 full academic years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours in one or more fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

If you are using education completed in the United States to meet the qualification requirements, your degree must have been awarded from a college or university that is accredited by a recognized accrediting organization. For a list of schools that meet this criteria, go to http://ope.ed.gov/accreditation/.

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs. These education credentials must be deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

All degrees must have been received in the year of, or any year subsequent to the original date of accreditation.

Contacts

• Address Armstrong Flight Research Center 4800 Lilly Ave Edwards, CA 93523 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]