The position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Healthcare Network (VISN6), at the Western North Carolina VA Healthcare System (WNCVAHCS) in Asheville, NC. The position serves as the Corporate Compliance Investigations Coordinator (CCIC) in the Corporate Compliance section (CCS), Office of the Executive Director. The incumbent works directly for the Chief, Corporate Compliance, who reports to the Executive Director.

Duties

Major Duties and Responsibilities of the Health Systems Specialist - Corporate Compliance Investigations Coordinator include but are not limited to the following: Oversight and Coordination of Corporate Compliance Investigations: This position requires the ability to direct and coordinate a wide variety of administrative and technical activities to ensure appropriate actions are implemented. This could include the development and implementation of new trainings/services, enhancement of existing training/services, or corrective actions required to address identified deficiencies to mitigate agency risks and vulnerabilities. This includes the skill of leading interdisciplinary teams, projects, and programs to accomplishing the organizational goals and objectives. Requires the ability to communicate in writing and orally for a wide variety of purposes. Additionally, the position requires the ability to maintain confidentiality of sensitive or privacy protected information. The CCIC is responsible to coordinate and oversee all incoming requests for investigations and/or fact findings from internal VA employees and a variety of oversight organizations including, but not limited to Administrative Investigative Boards (AIB), Office of Accountability and Whistleblower Protection (OAWP), Office of Inspector General (OIG), Office of General Counsel (OGC), Government Accountability Office (GAO), Equal Employment Opportunity Office (EEO), Harassment Prevention Program (HPP), Tort Claims, and internal staff issues not resolved at the service level. CCIC plans, conducts and/or coordinates investigations related to alleged or suspected violations of administrative policies/procedures, making referrals to VA Police and/or VA OIG if suspicion of violations of criminal laws. CCIC ensures administrative investigations are compliant with collective bargaining obligations, and fosters an open line of communication with union officials. CCIC will direct the assignments of investigations including preparing charge letters for AIBs. The CCIC will provide AIB members and other fact finders with support needed to complete the investigation. The CCIC will coordinate setting up the required resources (i.e. - supplies, interview rooms, Control Fund Point (CFP) management, scheduling interviews, obtaining and payment for a court reporter, etc.) for investigations. CCIC will complete and provide a final written report to the Executive Director or the requesting Executive Leadership Team member or Service Chief regarding the outcome of those investigation(s) and/or fact finding(s). CCIC manages, processes, and completes all non-malpractice tort claims investigations from Veterans, visitors/guests/or family/caregivers of the Veteran, and all WNCVAHCS employee claims. These tort claims consist of, but are not limited to, items such as property damage or loss of property while a visitor or patient at the WNCVAHCS. CCIC will work collaboratively with the Risk Manager and/or OGC on tort claims depending on the complexity of the claim. Program Oversight and Investigative Data: CCIC is responsible for oversight of the administrative investigations program. The CCIC ensures the integrity of the program and that all final summaries, investigations and/or fact findings follow program expectations. Creates and maintains templates and other materials to support program needs. Develops databases and spreadsheets for tracking information and analyzes and evaluates data collected to identify patterns that may be indicative of system-wide issues. Works closely with the Corporate Compliance Chief to identify and evaluate potential risks and vulnerabilities and provide recommendations for mitigation. Provides quarterly reports to ELT indicating identified trends regarding investigations, small tort claims, allegations, and changes within AIB, OAWP, OIG, OGC, GAO, EEO, and HPP processes to ensure compliance and to develop and modify any necessary changes. Education and Training: Oversees the development and implementation of regular and effective education and training for all WNCVAHCS employees on issues related to conducting fact findings and investigations. Performs other duties, as assigned, including serving as an alternate or back-up for other program managers in the section. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: M-F 0800 - 4:30PM Telework: This position is authorized 2 days per pay period to telework. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Corporate Compliance Investigations Coordinator)/PD044820 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/01/2024. GS-11 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a 11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. (NOTE: There is no educational substitution at this grade level.) GS-12 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a 12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: For the GS-11 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: ability to review complaints and determine the most appropriate method of investigation; experience with creating, implementing, and presenting program policies or training materials; and experience with conducting fact finding investigations and/or administrative investigative boards. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree OR three (3) full years of progressively higher level graduate education leading to such a degree, Or LL.M in the related field of the position to be filled (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. NOTE: Doctorial level transcript is required if this response is selected.. OR, Combination: Applicants may also have an equivalent combination of successfully completed graduate level (beyond a master's degree) and specialized experience as described above to meet total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume. Transcript is required if this response is selected For the GS-12 Grade Level You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: ability to determine when complaints are to be escalated to the EEO Program Manager, Risk Manager, or VA Police; knowledge of employee relations/labor relations policies/procedures; knowledge of investigative principles and techniques in order to design and coordinate compliance reviews and/or monitoring activities; and skill in applying complex factfinding, analytical and problem solving methods and techniques to identify interrelated program problems, draw conclusions and recommend appropriate action or solutions to improve program efficiency and effectiveness. (Note: There is no educational substitution for this grade level) You will be rated on the following Competencies for this position: Writing Teaching Others Communication Analytical Reasoning Accountability Administrative Law Conflict Management Customer Service Decisiveness Flexibility Information Assurance Information Management Integrity/Honesty Interpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required when visiting different sections of the health care system for meetings or fact-finding. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Charles George VA Medical Center 1100 Tunnel Road Asheville, NC 28805 US
• Name: John Westling
• Phone: 828-333-3451
• Email: [email protected]