This announcement is issued under the Direct Hire Authority (DHA) to recruit for positions for which there is a critical hiring need. Selectee(s) will receive a career or career-conditional appointment in the competitive service and may be required to serve a one year probationary period. Must be able to obtain a Secret (Tier 3) security clearance and maintain the required level of clearance while employed in the subject position. This position is not included in the bargaining unit.

Duties

The ideal candidate must have experience leading efforts to enhance the resiliency of the overall network. Incumbent plans and facilitates completion of the Commission's migration to hybrid cloud. Incumbent is responsible for supporting the evaluation, development, and application of network and communications systems, and provides advice relative to the network and communications requirements and aspects of software technology, IT security, IT policy and planning, and integrated computer systems. Additional duties below: Select and apply appropriate problem-solving methods and techniques, provides advice on work methods, practices, and procedures, assist the team and individual members in identifying the viable solution parameters for technical system and software problems. Work to resolve technical issues with USITC network and service desk technicians to resolve incidents that may include patching, Windows admin, support for telecom and video conference apps and MDM. Maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor. Monitor and report on the status and progress of work, check on work in progress, and review completed work to follow-up on supervisor's instructions on work priorities, methods, deadlines, and quality, ensuring goals are met. Report to the supervisor periodically as needed on work accomplishments, problems, progress in mastering tasks and work processes. Serve as point for IT Service Desk with resolution of tickets and issues that need elevated technical support Ability to communicate effectively, both orally and in writing with a variety of audiences within and outside of Commission, including technical, professional and administrative specialists at all organization levels. Implementation of new technology and solutions. Manage the effects on the operating environment while optimizing operational efficiencies. Manage and mitigate programmatic risks that could affect the delivery of IT systems or services by using project management and buy-in from stakeholders. Implementation of guidance, best practices, regulations and policy in the development and support of IT cybersecurity initiatives, OCIO projects and Service Desk tasks. Interacts with internal and external stakeholders as the Subject Matter Expert (SME) to provide IT guidance, IT system-related issues and solutions. Promotes and educates Service Desk and other staff on network set up and requirements to ensure compatibility and security compliance. Consults with business partners to identify, define and recommend IT solutions to enhance productivity. Diagnoses and resolves problems in response to reported incidents to minimize downtime.

Requirements

• You must be a U.S. citizen or national
• You will be required to pass a background investigation and fingerprint check
• You may be required to serve a one-year probationary period
• You are required to register for Selective Service if you are a male born after 12/03/59
• You will be required to submit a Financial Disclosure Statement
• Applicant must be able to obtain/maintain a SECRET SECURITY clearance.
• You will be required to obtain a Core Level 1 within 12 months after employment.

Qualifications

You must meet all the requirements below by the closing date of the announcement and they must be clearly identified in your application, resume, or supporting documents. This includes any general and specialized experience, education, and/or selective placement factors mentioned. These are used to determine if you possess the knowledge, skills, and/or abilities to successfully perform in this position. You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group Coverage Qualification Standard for Information Technology (IT) Management can be found at Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov). Generally, current federal employees or reinstatement eligibles must have served at least one year at the next lower grade level. This requirement is called time-in-grade. BASIC REQUIREMENT To qualify at the GS-11 level, you must have one-year of specialized experience equivalent to the GS-9 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience monitoring the status and progress towards resolution of assigned Incidents for a help desk,(2) Experience analyzing data to diagnose and identify root causes to common user and network issues, (3) Three or more years of actual experience working with others to resolve IT service desk related technical and network issues, and (4) Experience working on deployment of software and patches. To qualify at the GS-12 level, you must have one-year of specialized experience equivalent to the GS-11 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience managing relationship with Tier 2 teams to drive continuous improvement while identifying opportunities for additional Tier 1 involvement in incident resolution, (2) Experience analyzing data to diagnose and identify root causes to common user and network related issues, (3) Three or more years of actual experience resolving technical and network issues, and (4) Experience deploying patches and software to network desktops and troubleshooting issues that arise. To qualify at the GS-13 level, you must have one-year of specialized experience equivalent to the GS-12 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience managing relationship with Tier 2 and 3 teams to drive continuous improvement while identifying opportunities for additional Tier 1 involvement in incident resolution, (2) Experience analyzing data to diagnose and identify root causes to technical and network issues, (3) Four or more years of actual experience deploying patches and software to network desktops and troubleshooting issues that arise. In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating these competencies: Attention to Detail - Knowledgeable in performing work and conscientious about attending to detail. Customer Service - Knowledge in how toanticipate and meets the need of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships. Oral Communication - Skilled in making clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Problem Solving - Skilled in identifying and analyzing problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Team Building - Ability to form, manage, and lead a project team. Fosters an environment of trust and unity that encourages and acknowledges cooperation, collective problem solving and participative decision making. Seeks involvement of all project team members in the decision-making process to build group commitment. Identifies and supports project team goals. Facilitates cooperation and motivates project team members to accomplish group goals. Experience refers to paid and unpaid experience, including volunteer work done through national service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Contacts

• Address Office of the Chief Information Officer 500 E St SW Washington, DC 20436 US
• Name: Steve Parker
• Phone: 202-205-2651
• Email: [email protected]