The employee serves as Chief, Outpatient Section, Business Office. The incumbent has full responsibility for organizing, planning, directing and controlling work related to processing and admitting patients, outpatient clinic scheduling and processing admissions, transfer of patients, coordinating fee basis activities, beneficiary travel voucher requests, Patient Care Management Module (PCMM) activities, clinic profile management, three VA staff CBOCs, and public relations.

Duties

Duties include, but may not be limited to the following: Incumbent assists in formulation and development of major administrative policies for the Ambulatory Care program. Evaluates areas where policies and operations procedures are needed or revisions are indicated. Applies effective management techniques designed to ensure maximum and efficient utilization of personnel, reductions in cost, elimination of waste and overlapping of services, planning for adequate clinical space, improvement of operation, and development of proposed policies in terms of a positive long-range impact of the program. Develops written operating procedures and schedules to guide employees in their work, provides training, assigns and coordinates the work. Defines standards for the work and reviews, revises or rejects work submitted. Establishes priorities, schedules and deadlines for routine and special work assignments and monitors the quality and quantity of work performed. The incumbent conducts independent studies to determine workload production, quality control requirements and training needs. Analyzes results and, on own initiative, implements necessary changes in organization and assignment of work, based on requirements and resources available, to efficiently and economically accomplish the work to meet program goals and established objectives. Reviews work produced and analyzes weekly production reports to evaluate production and takes appropriate action to resolve backlogs. Makes recommendations to Chief arid Assistant Chief, Business Office, concerning changes in staffing levels or major changes in operations. The incumbent is responsible for interpreting complex regulations an laws relating to eligibility for medical benefits and communicates these to subordinates as well as to members of the clinical staff, Veterans, and family members. Incumbent is a key player in the monitoring the Access, Electronic Wait List, and Consults performance threshold for both primary and specialty care. In the role, incumbent develops strategies and works with clinical services to improve access to care at the medical center and nine (9) CBOCs. Performs other duties as assigned. Note: Selected candidate may be required to serve 2-year Supervisory Probation Period. Work Schedule: Monday- Friday 7:30am-4:00pm Position Description/PD#: Supervisory Medical Administration Specialist/PD500520 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Physical Requirements: The regular and recurring work of the position involves prolonged standing, extensive walking, bending, lifting, patient transfers, carrying items such as walkers and equipment, pushing wheelchairs and gurneys, and driving people mover shuttle cart. Occasional working parties involving loading and unloading of donations, supplies & equipment for on-site and community events. Occasional use of motor vehicles may be required.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assists in orienting and advising physicians, residents and interns in VA regulations, policies and procedures on patient care medical administration matters, PACT and serves as a Team Advocate when current policies impair efficient an effective patient care, Assists the Practice Group in development of policies and procedures for workload management, Applies an extensive knowledge of various VA directives, and Applies comprehensive knowledge of eligibility requirements including completion of means test, beneficiary travel, and other entitlement programs. OR, Education: Applicants may substitute education that is directly rated to the occupation for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree, or two full years of progressively higher-level graduate education leading to such a degree that is directly related to the occupation (TRANSCRIPTS REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year of graduate level related education (TRANSCRIPTS REQUIRED). You will be rated on the following Competencies for this position:Analytical ThinkingFinancial ManagementOral CommunicationPlanning and EvaluatingReading Comprehension Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Memphis VA Medical Center 1030 Jefferson Avenue Memphis, TN 38104 US
• Name: Ariana Moulds
• Phone: 713-304-3732
• Email: [email protected]