This position serves as the Assistant Adaptation Officer (AAO) and oversees the operational aspects of the SAH Value Stream across a multi-state jurisdiction. The AAO ensures that Veterans, their representatives, construction industry professionals, local authorities, and other stakeholders receive prompt, professional and accurate customer service, generally through specialists on the AAO's staff.

Duties

Specific duties include: Collaboratively oversees the quality, quantity, and timeliness of work performed, among other standards, and course corrects as needed based on observation, outcome data, and input from other supervisory staff. Routinely audits work, including grant and financial data, compliance with directives and regulations, architectural, engineering, or other professional/technical standards, and coaches staff on technical matters. Provides technical interpretations of program benefits and requirements for staff, as authorized by policy, in the context of 38 U.S.C. 2101(a), 2101(b), and 2102(B). Ensures that systems, tools, processes, staffing, training, and organizational structures sufficiently prepare SAH staff to: Intake SAH applications and process, through Veteran Service Center (VSC), eligibility determinations; Conduct thoughtful, condition-specific personal interviews and follow-up communications with eligible Veterans and/or their representatives to counsel and provide information on available grant benefits and options; Guide Veterans through the application process and advise additional stakeholders (realtors, attorneys, contractors, architects, inspectors, escrow agents, etc.) on VA policies, procedures, and requirements. Audits pipelines, work-in-progress, and Veteran needs and requests to ensure consistent and compatible achievement of each case's goals. Utilizes standard project management plans to ensure work is efficiently planned, aligned, and performed, and risks are reasonably understood, identified, and mitigated. Establishes or endorses metric-based analytics to achieve SAH program goals in collaboration with the Assistant Director (AD), SAH, and peer AAOs. Identifies, prioritizes, and resolves sub-optimal outcomes whether unique or systemic, and real or perceived in the defined Program area and geographic domain. Encourages sustainable approaches to Program Improvement, at all levels, to engage individuals and ideas in the program strengthening process; Leads projects and studies that could involve systems enhancements, redesign of business processes, and/or organizational planning for SAH. Ensures equal opportunity for all employees supervised in selection for training, promotions, awards and recognition, participation on teams and other career development opportunities. Identifies and resolves performance hurdles (people, process, or technology) directly and collaboratively, as appropriate, to ensure that all staff can perform at high-value levels Actively collaborates across LGY and VA to improve vital aspects of the Recruitment, Selection, Engagement, and Retention processes to deliver ideal skillsets to SAH supervisors and teams. Work Schedule: Full time, Monday through Friday 8 a.m. to 4:30 p.m. Compressed/Flexible: Available Telework: Available Virtual: This is a virtual position. Selectees will be required to report into a VA office at the location selected during the application process. Position Description/PD#: Supervisory Construction Analyst (Assistant Adaptation Officer); 41367A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:02/20/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-13 position you must have served 52 weeks at the GS-12 level. If you are a current VBA employee seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. INDIVIDUAL OCCUPATION REQUIREMENT: This position does have an IOR (Individual Occupational Requirement) that must be met in addition to the Time-in-Grade and Specialized Experience qualifications. In order to qualify for this position, you must have the education or experience listed below: Specialized Experience: Experience in the preparation or review of plans, specifications, or estimates of materials and costs for the construction, extension, alteration, or repair of buildings. Applicants should have knowledge of the residential construction field, and experience in the development of plans and specifications, and in negotiation work. This experience may have been obtained working as a contractor or as a draftsperson in an architectural engineering firm. However, any drafting experience must have provided an opportunity to acquire technical knowledge. Appropriate experience includes working with diverse construction materials (brick, lumber, reinforced concrete, steel) and types of structures (housing, single-family dwellings and multi-family apartment units, and industrial and commercial structures). Applicants should be familiar with matters such as planning a subdivision, laying out traffic flow in a multi-family apartment structure, or working out specification problems in plans. OR Undergraduate and Graduate Education: Major study -- architecture, engineering, building construction, or other fields related to the position. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-13 Grade Level: Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for this position. Specialized experience is defined as (1) experience reviewing or auditing technical work related to the adaptation, remodeling, or construction of Specially Adapted Housing within Loan Guaranty Services and (2) experience counseling Veterans and/or their representatives on available housing grant benefits. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work involves the use of a personal computer so a degree of manual dexterity and visual acuity sufficient to use these tools is required. The work performed is usually sedentary, but does involve walking, bending, lifting and carrying objects, and the operation of a motor vehicle. Oral presentations while standing in front of groups of people may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address Denver Regional Benefit Office 155 Van Gordon St Lakewood, CO 80228 US
• Name: Lindsay Pfannenstiel
• Phone: (303) 914-5499 X3620
• Email: [email protected]