This position will be assigned to the Air Force Service Center. This is a regular full-time category position with guaranteed 40 hours per week. Employees appointed to a regular category position are eligible for benefits.

Duties

Provides accounting application support in the NAF SSC. Provides live customer contact and expert application support for the Oracle 11i accounting, payroll, and timekeeping software applications used by the NAF SSC and all Air Force NAF accounting technicians and managers. Provides applications support expertise and help for up to 300 Oracle application power users and numerous occasional NAF SSC customers. Provides interface between the Application Support Branch customers and on call Tier III technical support provided by a contracted vendor. Provides application support for the NAF SSC application accounting software to ensure it operates without interruption. As a live call application customer support agent, performs all duties required to professionally answer live phone calls and emails, capture information, analyze and solve problems, and hand off to another help agent when appropriate. Incumbent will be tasked to train new members of the Application Support Branch to become technical accounting application experts and as a Customer Support professional. Moderate travel may be required to support NAF SSC customers. The incumbent performs other duties as directed to include providing training to both at HQ AFSVA and in the field on technical and accounting user familiarization with the capabilities of the NAF SSC accounting application. Provides system administration support as appropriate and within the customer support agreement with AFSVC Directorate of Management Systems (HQ AFSVC/SVT). Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12304945

Requirements

• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Per DoDM 8140.03, the incumbent of this position must achieve the appropriate foundational and resident qualification requirements within nine months of assignment.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/28/2024 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience which provides a broad working knowledge of Oracle Financials systems applications management and support. Experience with accounting systems. Experience which provides a solid understanding of the use of and the operation and functioning of personal computers, relational databases, networking principles, and systems administration in one or more of the following: Windows NT & 2000, Unix, or Linux. Experience to work as an application support live call agent. Experience working with MS Office application software. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Ability to develop financial reports. Ability to develop training aids, lesson plans, and training curriculum. Knowledge of industry-standard customer support best-practices. Knowledge of software development process. Ability to apply problem solving skills to customer support incidents. Ability to clearly communicate verbally and in writing. Ability to work in a team setting. Ability to manage Zoom and Teams meetings. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address AFSVC Information Technology Systems AFSVC/SVS, 2261 Hughes Ave, Suite #156 Lackland AFB, TX 78236-9852 US
• Name: AFSVC HQ NAF HR Office
• Email: [email protected]