This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: Serves as the principal advisor to the Deputy Assistant Secretary of the Army (Review Boards) (DASA (RB)) on all strategic IT-related matters.

Duties

Assign and evaluate work of subordinate employees Supervise the maintenance of the Agency's SharePoint portal intranet site. Hear and resolve employee complaints as well as refer grievances to higher-level leadership. Provide technical and administrative functions for equipment, software and services acquisition. Assist in the development of projects to meet organizational needs. Responsible for IT and Cyber related initiatives. Work with contractors on system architecture and design, preparation of software engineering specifications, hierarchical structure interfaces, data views, processes and controls, and system test plans to support the agency's applications. Provide guidance on the latest portal features or application. Develop a work plan for implementing new requirements for application portal. Evaluate and prioritize functional requirements to identify critical needs and opportunities for improvement. Act as the bridge between business stakeholders and developers, synchronizing functional requirements to deliver comprehensive IT solutions. Maintain a holistic understanding of the organization's objectives and strategically align IT projects to contribute to its overall success. Exhibit the ability to think beyond isolated requirements, considering the broader impact and potential enhancements of IT solutions.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• You may be expected to travel up to 5% for this position.
• One-year supervisory probationary period may be required. A one-year probationary period is required if the selectee has not previously met this requirement.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Supervisory IT Specialist (Policy and Planning): Specialized and Other Experience: One year of specialized experience which includes providing input to various IT/Cyber contracts or providing technical expertise to Contracting Officer Representative (COR) or designated official; implementing broad policies to optimize resources; managing content, governance and maintenance of SharePoint portals and intranet sites; providing expert technical advice, policy and planning guidance to key leaders and stakeholders on IT/Cyber related matters; leading a team to include assigning work to subordinates; Provide IT support trend analysis utilizing proven process improvement methodologies such as Lean Six Sigma, Business Process Reengineering, and Theory of Constraints to support mission requirements. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS- 13. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the team's work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge; actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address HT-W336AA DEPT ARMY REVIEW BOARDS AGY DO NOT MAIL Arlington, VA 22202 US
• Name: Army Applicant Help Desk