This position supports Connected Care/Telehealth throughout the VA Medical Center in West Palm Beach, FL under Connected Care Service. In VHA, Telehealth is changing the location of care through Synchronous, Asynchronous and Remote Monitoring programs, as well as other programs that use Connected Care technologies, such as My HealtheVet (MHV), Secure Messaging (SM) and Mobile Apps.

Duties

Duties include but are not limited to: Schedules meetings and maintains a calendar of appointments. Processes incoming or outgoing mail. Composes various routine memorandums. Coordinates meetings and prepares meeting minutes. Receives visitors and callers for the department and routes or takes thorough messages as appropriate. Determines nature of calls or business of visitors and directs them as appropriate. Interacts with customers, visitors, and coworkers in a courteous, tactful, helpful manner, exercising mature judgment and diplomacy. Handles conflict and problems in dealing with customers, constructively and appropriately. Performs office automation work on a personal computer utilizing multiple programs to complete documentation. Receives and reviews all incoming correspondence. Work Schedule: 7:30am to 4:00pm, Monday - Friday Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Support Clerk/PD002907 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/20/2024. Proficiency Requirement: In addition to meeting experience or education requirements, applicants for these positions must show possession of the following skill. 40 words per minute typing speed. You may qualify based on your experience and/or education as described below: GS-05 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Utilizing a range of software applications (i.e., Word, Excel, Outlook, etc.) Providing office management regarding typing, filing, transcribing, and maintenance of clinical and administrative files. Performing timekeeping duties. Maintaining office equipment, and supplies Compiling and preparing reports and maintaining records. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the high school level (i.e. 6 months of specialized experience and 3 years of education above the high school level). NOTE: Only education beyond the second year can be used in combination with specialized experience to qualify for this grade. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position:ClericalComputer SkillsCustomer ServiceManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is generally sedentary but also involves frequent standing, walking, stooping, bending, driving, and carrying various Telehealth equipment (tablets, hub devices, weight scales, Blood Pressure cuffs) and office supply items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Michael Markham
• Phone: 254-778-4811 X50406
• Email: [email protected]