The position is located in the Pharmacy Service at Clement J. Zablocki VA Medical Center. The incumbent will report to the Administrative Officer in the Administrative Staff Section. The primary purpose of the position is to provide clerical support to veterans.

Duties

Provides direct and comprehensive telephone support for veteran patients who have prescription related logistical and availability issues and concerns. Receives telephone calls from patients through the automated call distribution system. Provides patient education via telephone on the medication refill process, the use of the automated telephone system, the use of the internet refill system and general information of pharmacy service. Updates patient identification, address, telephone number, and reviews allergy information verification. Opens and scans all refill documents mailed in by patients daily as required. Assures these are scanned the day they are received by the Pharmacy. Assists patients with copayment issues. Schedules/coordinates once weekly drug representative meetings with administrative staff. Accurately prepares time and attendance data in a timely manner for Pharmacy Division. Receives visitors and phone calls. Provides advice and guidance to staff on clerical and administrative matters. Requisitions office supplies and related materials. Performs duties as a personnel liaison. Assist Pharmacy Administrative Officer in reviewing pharmacy clinic encounters for completeness. Assists with the onboarding process of new staff and students as directed. Performs other related duties as assigned. Preferred Experience: VATAS Timekeeper Training. Work Schedule: Monday-Friday 7:30 am - 4:00 pm Position Description Title/PD#: Program Support Assistant-Pharmacy Service/PD00447511 Physical Requirements: Work is mostly sedentary, however does require standing, ambulation, bending, lifting of objects of less than 25 pounds, and pushing of carts.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience and/or education as described below: GS-05 grade level: One year of specialized experience (equivalent to the GS-4 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Using proper grammar and formatting to prepare correspondence; knowledge of the function and duties of various hospital departments; acting upon incoming communication and referring to appropriate individuals; organizing and maintaining an appointment schedule for visitors and meetings; communicating information in a manner that is easily understood by persons from varying backgrounds. OR, (GS-5 Level) Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed a full 4 year course of study, above high school, leading to a bachelor's degree in a field for which high school graduation or the equivalent is the normal pre-requisite. (TRANSCRIPTS REQUIRED) OR (GS-5 Level) COMBINATION OF EXPERIENCE AND EDUCATION: Do you possess a combination of specialized experience and successfully completed education. (TRANSCRIPTS REQUIRED) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Clement J Zablocki Veterans Administration Medical Center 5000 West National Avenue Milwaukee, WI 53295 US
• Name: Alicia Prindle
• Phone: 414-384-2000 X42030
• Email: [email protected]