The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo.  This position is located in the Applications Office, Information Management and Technology, Museum Collections and Operations Department, National Museum of the American Indian (NMAI). The Applications suborganization helps NMAI manage and automate their business processes, customer relationships and interactions, and data for their constituents.

Duties

The Information Technology Specialist (APPSW/CUSTSPT) serves as the primary software resource liaison and provides day-to-day oversight of the museum's IT software customer support.

Requirements

• Requires career/career-conditional status or eligibility.
• Males born after 12/31/59 must be registered with Selective Service.
• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• Performance Appraisal
• SF-50

Qualifications

Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-11 level in the Federal Service.  For this position, specialized experience is defined as technical expertise for IT programs and projects involving complex software issues and problems that impact the museum programs and functions.to include analyzing, evaluating, and providing technical advice, guidance, and assistance to management officials and other technical and program staff in interpreting andapplying policies, procedures, and strategies involving IT projects and activities ideally in a museum, library, archive or similar educational environment. In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below: Attention to Detail:  Is thorough when performing work and conscientious about attending to detail. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government).  Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement.  Effectively manages customer relationships. Oral Communication:  Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed.  Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience.  Facilitates an open exchange of ideas to ensure all group input is considered.  Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Contacts

• Address SMITHSONIAN Office of Human Resources POB 37012, 600 Maryland Avenue, MRC 517 Suite 5060 Washington, District of Columbia 20013-7012 United States
• Name: Baaba Yanney
• Phone: 202-633-6342
• Email: [email protected]