This position is located in the Office of Virtual Care (OVC) at the Gulf Coast Veterans Health Care System, performing a variety of clerical, administrative and technical duties/responsibilities in support of management with the intent of accomplishing the administrative requirements of OVC Service.

Duties

Perform a variety of clerical, administrative and technical duties/responsibilities in support of the Office of Virtual Care with the intent of accomplishing the administrative requirements for the service. Assist in the development of internal administrative standard operating procedures by researching prior publications, regulations, and recommending new policies and/or changes. Receives, reviews and interprets regulations, directives, and memoranda on administrative functions. Assist in preparing correspondence covering subjects of an administrative nature, both internal and external. Maintains control of action correspondence; performs follow-up action to ensure timely reply/action. Receives and logs outgoing correspondence, reviewing it for correct format, punctuation, spelling, grammatical accuracy, factual correctness, enclosures, dates, signatures, complete addresses, etc. Respond, personally, to non-technical, but substantive, requests for information involving directorate programs and functions, project assignments, internal procedures and relationships, and current work status. Review administrative program guidance, policies, and procedures from higher authority to determine effect on assigned mission. Formulates and recommends changes in administrative policies/procedures with a view toward obtaining maximum effectiveness in the coordination and control of recurring reports. Assist in resolving administrative problems by researching office files, historical data, etc.; withdrawing material for use in preparation of typed material and/or furnishes administrative advice on the adequacy and feasibility of proposals and recommendations. Maintains a continual accumulation of various types of data for use in preparation of a variety of reports. Compiles and prepares a wide variety of continuing or one-time special statistical and narrative reports from records maintained. Identifies and recommends performance indicators/goals such as performance awards, leave, equal employment opportunity, suggestions, value engineering, etc. Effectively enhances the ability of the office to support overall mission requirements through developing methods for automating administrative data collection requirements and reports considering the interrelationships of reports and multiple uses of data. Determines the best software type for each requirement (such as database or spreadsheet). Determines data categories to be established, sorting and calculating functions to be performed, and procedures for entering and retrieving data. Uses graphics software to provide charts, and graphs for viewgraphs or paper presentations for briefings. Coordinates with staff administrative officer on personnel management matters and with other staff organizations on various administrative activities to obtain information for accomplishment of own assignments or to provide to others. Provides staff advisory service in administrative areas to operating officials and/or clerical support. Discusses and evaluates alternate approaches and solutions to problems and assists management in reaching decisions, particularly in the areas of overtime controls, leave, security matters and employee and public relations matters. Acts on all administrative matters and recommends action where policy change is indicated. Operates a laptop or personal computer terminal to prepare a variety of narrative and tabular material (e.g., correspondence, reports, technical papers, charts, statistical tables, manuals, travel orders, messages, and other documents) involving the common terminology of the unit for which the work is done and requiring accuracy in spelling, grammar, and syllabication. Serves as primary timekeeper for OVC. Performs timekeeping duties, in accordance to the time keeping regulations. Operates related peripheral equipment such a printers and modems as required. Uses software and printers to create, copy, and edit, e.g., make insertions or deletions or move material from one place to another; store; retrieve; and print a variety of standardized documents using a glossary of pre-recorded formats, form letters, standard paragraphs, and mailing lists. Performs other related duties as assigned Work Schedule: Monday - Friday, 7:30 am - 4:00 pm, subject to change based on the needs of the facility. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (Office Automation)/PD03470A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/16/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. AND Specialized Experience GS-7: You must have at least one (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of the Program Support Assistant (OA) at the full performance level (GS-7), and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-6) in the Federal service. Specialized experience includes: Understands the organizations mission and operating programs, supports organizations and functions Analyzes problems, formulates alternatives to solve and recommends solutions Interprets adapts and applies guidelines Uses various software systems (excel, word and outlook) Uses devices such as computers, typewriters and printers to fully do one's job Uses various forms and formats to complete administrative requirements Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. AND Typing Proficiency: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute. You will be rated on the following Competencies for this position: Administration and ManagementCommunicationComputer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing, bending or carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Biloxi VA Medical Center 400 Veterans Avenue Biloxi, MS 39531 US
• Name: Heather Gonsoulin
• Phone: 3182067900
• Email: [email protected]