The incumbent serves as a Lead Medical Support Assistant assigned to Emergency Medicine, generally works with Physicians, CRNP's. PA's, RN's, clinical associates, and an administrative associate (MSA, PSA, business manager and the chief of the Emergency Department). The Lead Medical Support Assistant (MSA) routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care.

Duties

The Lead MSA monitors and makes work daily work assignments and we necessary balances workload among MSA staff within the Emergency Department. The incumbent will review the orders and consults received on a daily basis and assure they are being dispositioned according to scheduling business rules. They provide input on performance regarding quality of work, accurate and timely scheduling of appointments and compliance with medical center policies. Other duties include but are not limited to: Review daily logs completed by the MSA staff to ensure to make sure all orders and appointments have been scheduled correctly, orders have been printed for provider review and all wristbands are printed and added to the correct Veterans order and screening form. Adjust assignments based on the workloads of the units by conducting frequent rounds on the units and personally assisting in heaviest workload areas. Reviews the work of new medical support assistants closely for errors, making corrections and re-instructing as necessary. Responsible for real time monitor the call center to ensure phones are answered promptly and when appropriate make staffing adjustments. Provides orientation to medical support assistants with detailed job instructions regarding medical support procedures. Keeps the supervisor informed of individual practice problems and/or the need for additional educational interventions. Work Schedule: Monday - Friday, 7:00am-3:30pm Compressed/Flexible:not available Telework: not authorized Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR, Education: One year above high school OR, Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Lead Medical Support Assistant GS-7 Candidates must have one year of experience equivalent to the GS-6 grade level. Examples of specialized experience include; planning and directing clerical operations for Medical Support Assistant (MSA) staff, assigning and evaluating work, resolving complex problems, identifying educational and training needs, evaluate tools such as equipment and systems, strong communication and prioritization skills, and experience in report preparation and composition utilizing various Microsoft Windows applications/programs. Work that involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. Develops and/or maintains communication with the patient, interdisciplinary coordinated care delivery model teams, medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge: prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc. Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate all of the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. References: VA Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standard The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is a GS-7, which is above the full performance level. Physical Requirements: Work is performed in an office setting and is primarily sedentary. May require lifting and carrying of light loads (e.g. files, records, etc.)

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Pittsburgh VA Medical Center 1010 Delafield Road Pittsburgh, PA 15215 US
• Name: Ashley Bethke
• Phone: 412-822-1956
• Email: [email protected]