The Supervisory Program Specialist works under the Service Chief, Diagnostic Imaging at the Malcom Randall VAMC, located in Gainesville, Fl. The incumbent performs operational managerial and analytical duties in the support of DIS. Incumbent helps in resource utilization, strategic planning, and organizational development. Incumbent provides supervision to support staff by providing guidance on technical problems and managing flow of work within the administrative office.

Duties

Develops informational materials for medical facility customers and staff, including procedure preparation instructions, SOP's, Policies and Procedures. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Monitors quality improvement measures for the Medical Center; reviews quality and performance measures for process improvement. Ensures compliance with VHA policy, directives and guidelines. Prepares all recurring monthly reports, compiles, and analyzes data and gathers information reports for submission to the Service Chief. Resolves informal complaints or grievances from internal and external customers. Establishing procedures to ensure all employees receive periodic training and regular status briefings on the programs and health benefits administration to ensure compliance and priority scheduling. Implements work flow and flow charting increase workload performance. Reviews data from resource utilization, strategic planning, and organizational development and proposes and implements solutions. Conducts special studies on manpower, space, and equipment utilization. Provides information relating to credentialing and privileging of staff, performance improvement and workload statistics. Recommends promotions, reassignments, or other status changes of assigned personnel, such as retention or release of probationary employees, step increases, and recognizes outstanding performance by recommending meritorious awards. Investigates complaints and incidents; responds and documents outcomes, coordinates action on follow-up and corrective action/service recovery with Patient Advocate. Coordinates with Performance Improvement Service to maintain compliance and accreditation readiness, including Joint Commission readiness. Collects and analyzes data related to Access, Scheduling, Consult Management, Physician Productivity, DRT workload and service effectiveness. Work Schedule: Monday- Friday 7:30am-4:00pm Compressed/Flexible: Not Available Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework 6 days per pay period upon supervisory approval. Telework eligibility will be discussed during the interview process. Virtual: This is NOT a virtual position. Selected applicant MUST physically report to the Gainesville Malcom Randall VA Medical Center. Position Description/PD#: Supervisory Program Specialist/PD060310

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/14/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 11 position you must have served 52 weeks at the GS 09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience working projects to measure efficiency of programs. Experience gathering and analyzing data for monthly reports to the Service Chief. Experience implementing new policies and procedures after analyzing existing ones. Experience participating on several committees and performance improvement workgroups. Advanced skill to use MS Word, MS-Excel and MS-Power Point, MS-Outlook to store and retrieve electronic documents and files, format letters, reports, memoranda and transmit and receive e-mail. Experience providing information relating to credentialing and privileging of staff, performance improvement and workload statistics. OR-Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related ***Time in Grade and Specialized Experience are two completely separate items and both MUST be met to meet minimum qualifications*** You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical)Database AdministrationDecision MakingInformation ManagementKnowledge Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Work is typically performed in an adequately lighted and climate-controlled office. This position may require occasional travel. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Photos of degrees DO NOT count as transcripts and can potentially rate you ineligible.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US
• Name: Lauren Bianchi
• Phone: 216-447-8010 X49802
• Email: [email protected]