This position is located in Texas Service Center. As an Supervisory Operations Support Specialist, you will serve as the subject matter expert in administrative and management programs such as human resources, facilities, procurement, asset/fleet management, budget/financial management, telework, and customer relations; manage the organization, evaluate and improve services and processes; plan and adjust priorities of work to be accomplished.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Supervises a group of Operations Support Specialists who assess the productivity, effectiveness, and efficiency of program operations or analyze and resolve problems in the effectiveness and efficiency of administrative support and staff activities. Serves as subject matter expert in a variety of administrative and management programs such as facilities, procurement, property management, budget/financial management, human resources, telework and health and safety. Make recommendations that often serve as the basis for new systems, regulations, or programs or which serve as the basis for effective modifications or updates to existing systems or process. Manages all administrative programs, activities and operations within a Section or Division. Assigns work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; set and adjust short-term priorities and sets target dates for work completion. Listens to and resolves minor complaints from individual employees, as well as resolves group grievances involving non-supervisory subordinates.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 02/16/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 02/16/2024. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Directing the resolution of issues affecting and impacting administrative operations, customer service, and technical subjects in a variety of functions related to human resources, operations support, and financial management; Applying and modifying established practices to specific administrative problems, including how to treat unusual circumstances or situations; Managing workload of department by adjusting assignments as priorities change; Analyzing management programs, principles, processes and systems in order to develop and maintain efficient operations; Performing liaison functions with other organizations to effectively present your organization's needs. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 02/16/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level..

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]