As a UX Designer at the GS-0301-14 level, you will be part of Retirement Services System Support Group, Office of Personnel Management. If selected, you will be responsible for planning, coordination, and evaluative work in support of organizations mission. The purpose of the work is to maintain and improve operational effectiveness, lead or coordinate Retirement Services (RS) initiatives to modernize aspect of RS's technical posture and manage ongoing operation and maintenance (O&M) workloads

Duties

Coordinates and contributes to digital service product development efforts in alignment with Product Managers and Engineers, including leading the user experience and research services as the voice for users. Leads teams to research, design, and test modern digital products and services that meet customer and business needs. Champions user-centered design practices across the agency while effectively navigating complex enterprise organizations and processes. Participates or leads evaluations of new and emerging technologies or commercial cloud products to meet critical customer and business partner mission needs. Participates in governance bodies to provide advisement and support cultural change for IT modernization across organization. Builds a community of practice within the program to support user-centered technology development and management approaches, including holding lunch and learns, demos, workshops, and other community-building activities.

Requirements

Qualifications

For the GS 14: You must have one year of specialized experience comparable in scope and responsibility to the GS-13 grade level in the Federal service (obtained in either the private or public sector) performing ALL of the following tasks: Planning, conducting, or analyzing user research to identify pain points and user needs across multiple channels (digital, physical, etc.). This includes the ability to choose and execute on multiple research methods such as 1-1 interviews, focus groups, co-design sessions, or user testing; AND Creating artifacts that translate user research into visual assets used to communicate findings or recommendations to improve customer experience of existing products or design new product capabilities (Relevant examples include journey maps, service blueprints, user stories, system maps, wireframes, mockups, or prototypes); AND Presenting research and design strategies and concepts to a wide variety of cross-functional stakeholders. Note: You must include evidence of this specialized experience in your resume, including the dates of experience (month/year) for both start and end dates and hours worked per week (e.g. 40 hours per week/full-time) to be considered qualified for this position. You must meet all qualification and eligibility requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Retirement Services 1900 E St., NW Washington, DC 20415 US
• Name: OPM Human Resources
• Phone: 202-606-9321
• Email: [email protected]