This position is located in the Office of the Ombudsman (OO) of the Federal Deposit Insurance Corporation in Washington, D.C. The FDIC Office of the Ombudsman (OO) strives to facilitate strong and transparent communications between the agency, its employees, and the financial industry. Salary reflects a pay cap for this position of $310,000.

Duties

Serves as the principal liaison between the agency and any person/entity with respect to problems they have in dealing with the agency resulting from its regulatory activities, and ensures that safeguards exist to encourage complainants to come forward, while preserving confidentiality, building trust, enhancing relationships, and improving communications. Develops, implements, evaluates, and improves an independent, confidential, neutral problem resolution function for FDIC-regulated financial institutions and complaint resolution function for the general public. Provides strategic direction; continually monitors and evaluates the program for effective and efficient accomplishment of objectives, maximum utilization of resources, and successful interaction with related programs or operations within the agency. Performs and/or coordinates the investigation of complaints, and reviews Reports of Examinations and other supervisory materials to identify a range of options for the resolution of complex or sensitive inquiries, complaints, and appeals relating to FDIC regulatory and financial institution supervision, examination, and resolution activities. Interprets and applies laws, rules, and regulations governing FDIC-regulated institutions, including guidelines and protocols governing the appeals of FDIC's material supervisory determinations. Operates and responds independently to questions and complaints received from the industry; shares data, trends, and reports in a manner that protects confidential information and maintains the office as an independent, impartial, and unbiased resource. Meets with insured depository institution senior officials and/or boards of directors, and FDIC and other federal and state government regulators to discuss and resolve complaints brought to the attention of the OO. Actively promotes awareness of the OO's mission and services to industry stakeholders, federal and state regulatory counterparts, and trade associations through the development and implementation of an effective nationwide outreach program. Regularly visits with financial institution presidents and CEOs; participates in various industry events (e.g., annual state banker trade conferences), and fosters and maintains collaborative working relationships with other financial regulators, state banking authorities, trade associations, and FDIC stakeholders. Serves as a change agent for the FDIC by identifying systemic challenges and recommending a range of options to address them. This may include identifying emerging trends, policy gaps, and patterns of problematic areas in agency policies, procedures, or regulations pertaining to financial institution examination, supervision, and resolution matters. Resolves conflict, facilitates communication, assists with surfacing issues, and provides feedback on emerging or systemic concerns related to financial institution supervision and examination policies and principles; works to resolve issues or concerns on complex regulatory and financial institution supervisory policy and examination matters affecting FDIC-supervised institutions and their customers. Serves as a non-voting member of the Supervision Appeals Review Committee (SARC), advocating for a fair process, validating that both parties to each appeal receive all materials considered by the SARC, and monitoring the supervision of the appealing financial institutions for signs of retaliation. Periodically reports to the FDIC’s Board of Directors on the post-appeal monitoring process. Performs the full range of supervisory duties to include: planning, assigning, and reviewing work products of subordinates; establishing guidelines and performance expectations; and, evaluating work performance and providing feedback to others on their performance. Identifies training and developmental needs for staff and provides regular recognition. Works in collaboration with the appropriate Human Resources and Legal staff to administer disciplinary action. Hears and resolves grievances or other disputes as appropriate. Approves/disapproves requests for leave, telework, travel, training, etc. Shares in the Corporation-wide commitment and efforts to develop Employment Opportunity (EEO), Diversity, Equity, Inclusion, and Accessibility (DEIA), employee development, employee performance, and other personnel plans, processes, programs, and metrics in compliance with Corporate policy, legal requirements, and the mission of the Division; leads efforts to mature the organization and management of work within area of responsibility; leads diverse groups of employees to: direct work, review outcomes/effectiveness, develop and assess subordinate managers, and promote inclusion.

Requirements

Qualifications

To meet the minimum qualifications, applicants must possess the leadership and technical experiences listed below. These qualifications would typically be gained through progressively responsible management or executive-level assignments. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertook; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., number of employees supervised). Leadership experiences identified must have been performed in an official supervisory role. Leadership Experience 1: Experience in overseeing and coordinating the work of organizational units, including assigning work; directing changes to programs and priorities; and evaluating performance against goals; AND Leadership Experience 2: Experience in managing employee performance and growth, including evaluating employee readiness for successive roles; recognizing accomplishments, providing feedback and development opportunities, and addressing performance/conduct issues; AND Leadership Experience 3: Experience in overseeing the implementation of and improvements to recruiting, hiring, training, utilization, and succession readiness of staff. Technical Experience 1: Experience in conducting reviews of supervisory materials to identify solutions to inquiries and complaints relating to financial supervision, examination, or resolution activities; AND Technical Experience 2: Experience in applying a variety of dispute resolution techniques to lead the resolution of complex and sensitive disputes in a financial industry regulatory context.

Education

There is no substitution of education for the experience for this position.

Contacts

• Address Federal Deposit Insurance Corporation Human Resources, Executive Resources 3501 Fairfax Dr. Room VS-D3027 Arlington, Virginia 22226 United States
• Name: Andrew Coppage
• Phone: 202-394-5891
• Email: [email protected]