The Pathways Internship Program allows students to join VA in career positions that emphasize long-term training and development. Student Trainee (Administration Office Support) reports to the Executive Director's office at the Orlando VA Medical Center. Composes and prepares a variety of correspondences related to administrative or clerical functions of the office. Types policies and procedures in proper Medical Center format for final review by Service Chiefs and Medical Center Director.

Duties

This position is being filled under the Pathways Internship Program. The program is designed to provide students enrolled in a wide variety of educational institutions, from high school to graduate level, with paid work opportunities in agencies to explore Federal careers while still in school. The Internship provides managers a ready source of student employees and potential permanent employees upon completion of the program requirements. It also provides the student with work experience directly related to the curriculum studies or career goals while offering eligibility for non-competitive conversion to permanent employment upon completion. For more information on Internship opportunities within the Department of Veterans Affairs, please visit: https://www.va.gov/EMPLOYEE/pathways-internship-program/.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/13/2024. Internship Program: To be eligible, applicants must be accepted for enrollment or currently enrolled and seeking a degree (diploma, certificate, etc.) in a qualifying educational institution, on a full or half-time basis as defined by the institution in which you are enrolled. Preferred Experience: Customer service experience of at least 1 year. Experience with Microsoft Excel and Word. You may qualify based on education and/or experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assists in preparation and presentation of program data. Collects, compiles, consolidates and edits report submission. Handles routine calls and refers callers to appropriate personnel. Responds to information requests, report status, and suspense dates requiring compliance. Prepares, composes or reviews correspondence. Types policies and procedures for medical center. Arranges records for storage/reference, scheduled disposition, and retrieval. Process incoming, outgoing and express mail. Utilizes Microsoft Office software (i.e., Word, Excel. OR, Education: Applicants may substitute education for the experience required. To qualify based on education for this grade level you must have completed 4 full academic years of post-high school education leading to a bachelor's degree or equivalent degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. Applicants may also combine education and experience to qualify at this level. You must have an appropriate combination of specialized experience and education. You will be rated on the following Competencies for this position: Administration and ManagementCommunications and MediaCustomer Service (Clerical/Technical)Problem SolvingSecurity Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: The work is primarily sedentary.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 US
• Name: Sally Jordan
• Phone: 813-816-7155 X100271
• Email: [email protected]