Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: US Army Materiel Command, Print and Media distribution Center, St. Louis, MO

Duties

Serves as a Customer Service representative for the facility. Processes initial requests and prepares responses and follow-ups to customer inquiries from military services, federal agencies, state and local governments, contractors and persons outside the military theatre. Provides detailed instructions to customers in the proper use of the web based ordering systems. Processes customer subscription requirements; updates or deletes based on customer requests. Searches computer files, web sites and/or regulations to determine status of customer request. Provides information necessary to obtain item by directing customer to appropriate source. Process customer requests requiring special handling for classified and unclassified publications.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• TDY may be Occasionally.
• A one year probation period may be required.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesDefense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473People with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes reviewing purchase orders for completeness and accuracy;ensuring supply purchases are in compliance with appropriate regulations; conducting physical inventory of equipment and/or supplies inaccordance with appropriate regulations; investigating invoice discrepancies and provide corrective action in order to rectify. Thisdefinition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do thework of the position, such as Logistics Management or Supply Chain Management. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as longas the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your totalmonths of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the twopercentages. You will be evaluated on the basis of your level of competency in the following areas: Oral CommunicationSupply PlanningSupply SupportWritten Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address GT-W0FNAA US AMC PRINT AND MEDIA DISTRIBUTION CTR DO NOT MAIL Fort Belvoir, VA 22060 US
• Name: Army Applicant Help Desk