The Program Support Assistant for Guest Relations participates actively in support of the service, ensuring that all clerical and administrative responsibilities and functions/tasks are completed accurately and in a timely manner.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** NOTE: This is a full-time, TEMPORARY (not-to-exceed 3 years) position. This appointment may be renewed for additional service in accordance with Agency needs. Temporary positions do not offer health or life insurance benefits and may be terminated at any time before the expiration date. The appointment to a temporary position does not confer eligibility for promotion or reassignment to other positions or the ability to be non-competitively converted to permanent employment. Duties include, but may not be limited to the following: Receiving/directing visitors and telephone calls to the appropriate office. Receiving and screening all incoming correspondence and either independently answering it or forwarding it with proper attachments to the official responsible for the activity concerned. Preparing forms, memorandums, reports, and other correspondence, ensuring proper grammar, spelling, and format. Interviewing customers to identify needs, expectations, problems and/or situations where the customers' needs are not being met. Reviewing Personnel Actions of all support personnel this includes but not limited to recruiting, termination, promotions, tour changes, advance leave, leave with-out pay and other leave request. Responsible for organizing budget review reports for service budget review. Recognizing trends and making recommendations verbally or written, which will be used to implement new or improved procedures in providing quality customer service. Designated as the TMS (Talented Management System) administrator for Guest Relations. Providing direct planning, training, and technical support to users of TMS with-in the service. Having the ability to multi-task, prioritize and manage time effectively. Performing other related duties as assigned. Work Schedule: Full-Time, Monday through Friday, 7:00am - 3:30pm Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position at the GS-6 level, applicants must meet the following: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the next lower grade level (GS-5) in Federal Service, that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of a Program Support Assistant and that is typically in or related to the work of this position. Specialized experience includes: receiving and directing customers (patients, staff, family, vendors, other government and non­government officials, etc) in an efficient, expedient and pleasant manner; setting priorities and organizing work; identifying and analyzing issues and developing recommendations to resolve problems; ensuring compliance with established processes, policies and regulations; communicating tactfully and effectively both orally and in writing to meet program objectives; utilizing computer programs; and preparing reports in various formats and presenting data to various levels. This experience must be detailed in your resume to receive credit. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and ManagementComputer SkillsCustomer Service (Clerical/Technical)Problem SolvingWritten Communication IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Work is sedentary. The employee may sit comfortably to do work. There may be some walking, standing, bending, carrying of light items such as papers and manuals. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address VA New Jersey Health Care System 385 Tremont Avenue East Orange, NJ 07018 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]