This position is located in the Physical Medicine and Rehabilitation Service (PMRS) Pain Management Team at the Hampton VA Medical Center. The clinical duties and responsibilities and administrative duties are carried out within the Hampton VA Medical Center and associated CBOCs and future clinics in the Southside area. Incumbent may be required to travel between the various facilities and will provide services in the acute, subacute and inpatient settings.

Duties

Administrative Functions 50% Analyze and evaluate the needs of the PM&RS. Devises specific solutions to meet the needs of the service by monitoring incoming consultation by the type of services requested to analyze for trends and propose needed adjustments to available appointments and provider workload, clinic grid changes to improve access, and assist in monitoring pyramid analytics data for trends related to appointment wait times, times to complete consults, days pending for scheduling, RVU sums for provider and clinic utilization. Reviews data and performs studies, summarizes information, identifies trends and proposes and implements solutions. Acts as a patient advocate resolves problems, expedite services, or implement necessary corrective measures within established facility policies; assists individuals in preparing required documents, or in resolving errors, delays or other problems in obtaining benefits or fulfilling obligations; initiates and administers a training program to educate all community care stakeholders in effective communications and interactions with patients and their families in order to minimize patient dissatisfaction, preserve good rapport, and enhance the overall public image of the medical center; communicates with the patient and his/her family and with clinical and administrative staff, Veteran's Affairs (VA), and private sector, to enhance responsiveness in meeting the health care needs of Veterans. Consult Tracking 25% Works closely with Clinical Service Chiefs, Medical Center clinic support staff, OI&T staff, Health Administration Service (HAS) and Veterans Integrated Service Network (VISN) 6 hospital clinic support staff in facilitating and maintaining the Inter-facility consults process for PM&RS. Collects, compiles, analyzes and presents data to the Chief, PM&RS and the Administrative Officer of the PM&RS regarding the consult-tracking package. Develops, establishes, and reevaluates PM&RS provider clinic schedules and profiles. Maintains consult tracking data via the Veterans Health Information Systems and Technology Architecture (VistA) consult tracking package and makes recommendations to the PM&RS Administrative Officer and Chief for addressing consult backlogs and wait times. Clinic Profile Management 15% Assists the Administrative Officer of the PM&RS in establishing and managing clinic profiles for the PM&RS Clinics. This position works with Decision Support System (DDS) staff and with clinical services to ensure that the clinic stop code information corresponds with the DSS stop code identifiers on clinic profiles. Proper configuration of clinic profiles in the Medical Center computer system has direct effect on scheduling, patient flow and processes within individual clinics, on how workload is captured. Contract Coordination & EIL Coordination 10% Assists, with direction from the PM&RS Administrative Officer, the processes involved in the coordination of all staffing contracts within the department. Included in this is creation and maintenance of short-term and long-term contracts. The creation of such contracts will consist of preparing the documentation required for contract consideration and approval, consulting with Contracting Staff to complete these processes and the required maintenance of these agreements throughout the life of the contract. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full Time, Monday-Friday, 8:00am-4:30pm Telework: VA supports the use of Ad Hoc telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for Ad Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD02861A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/15/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience for GS-07: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Preparing a variety of correspondence (such as letters, memoranda, commendations); Compiling data from diverse sources, extracts and assembling information for reports or presentations; Analyzing data maintained in an automated tracking system or in computer programs using spreadsheets; Skill, and proficiency in multiple document preparation using (excel, word, power point); ~OR~ Education Substitution for the GS-07 grade level: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one full academic year of graduate level education with a major study in a closely related field. ~OR~ Superior Academic Achievement (SAA): a bachelor's degree in a field closely related to the position requirements based on (1) class standing, (2) grade point average of 3.0 or higher; or (3) honor society membership. (NOTE: You must attach a copy of your transcript and/or verification of class standing for further verification.) Specialized Experience for GS-09: Experience: You qualify for the GS-09 grade level if you possess one full year (52 weeks) of specialized experience equivalent to the GS-07 grade level in the federal service that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position and is in the normal line of progression for this occupation. Qualifying specialized experience includes: Analyzing data and generating reports based on analysis; Making oral and written presentations; Skill, and proficiency in multiple document preparation using (excel, word, power point); Developing strategies for completing special projects involving administrative or support issues; Informing key staff members and management officials of problems, controversies, and issues which has a significant impact on the priorities of various actions being considered. ~OR~ Education Substitution for the GS-09 grade level: A Master's degree, two full years of graduate education, a J.D. or an LL.B. degree from an accredited college or university may substitute for experience required at this level. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours. ~OR~ Combining Education and Experience: To combine your education and experience, you must convert each to a percentage, and then add the percentages. The combined total of your percentage of education and experience must equal at least 100% in order to qualify. If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3. To calculate your percentage of graduate education, divide the number of graduate semester hours by 18. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. Add your percentages of education and experience. The two percentages must total at least 100%. You will be rated on the following Competencies for this position: Analytical ReasoningCapacity ManagementClericalCustomer ServiceDatabase AdministrationSelf Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is principally sedentary; however, walking, bending, standing and lifting are customary physical demands of the position. The work may at times become highly stressful due to sensitivity of matters, complexity of tasks assigned, the number of staff within the PM&RS requiring assistance and the volume of activities.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Hampton VA Medical Center 100 Emancipation Drive Hampton, VA 23667 US
• Name: Yasmin Glover
• Email: [email protected]