The Program Analyst position is located in the Department of Program Services (DPS), Judiciary Data and Analysis Office (JDAO), Operations Management Branch. The JDAO is responsible for developing an overall strategy for judiciary data, ensuring compliance with data governance across all judiciary data, and providing analysis and reporting to meet statutory requirements.

Duties

This position will report to the Branch Chief, Operations Management Branch in the Judiciary Data and Analysis Office (JDAO). The JDAO is seeking self-motivated, professional Program Analyst to serve as a SharePoint Online Analyst for the SharePoint Online team to support the implementation and adoption of SharePoint Online within the Judiciary. The SharePoint Online team works at the intersection of business and technology to manage expectations, provide technical support to business users, facilitate process improvement, and promote operational efficiency. The ideal candidate must have excellent communication skills, intermediate to expert knowledge of SharePoint, and experience assisting new and experienced users build SharePoint sites and implement SharePoint solutions. The duties of the position include, but are not limited to: Identifying, developing, and documenting business requirements to solve process productivity issues and drive efficiencies using SharePoint Online and related O365 technologies. Developing clear, actionable, and testable business requirements to be used for implementation of proof-of-concept solutions using SharePoint O365 and information gathered during working sessions with users. Working with stakeholders at different levels (i.e., judges, clerks of court, executives, operational and technical staff, etc.). Responding to questions from the user community about SharePoint Online which may involve deployment processes specific to the judiciary or general SharePoint features/capabilities with consistent and clear information. Assisting in the management of SharePoint Online deployment in the judiciary by monitoring onboarding status of individual units and encouraging completion of onboarding activities. Promoting SharePoint Online through training, and oral and written communication to increase user adoption and facilitate stakeholder involvement. Communicating information about SharePoint Online updates, limitations, and judiciary use cases; and assisting in developing material and identifying new and engaging ways to communicate and train the user community. Serving as a liaison between business and technology units to ensure both groups understand the business goals, scope, and impact of technical solutions, and design technical solutions to meet those goals. Assisting with the on-going configuration and maintenance of the SharePoint Online Center of Excellence and the JDAO Portal to maximize efficiency, usability, and compliance.

Requirements

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience must demonstrate experience in ALL areas defined below: Experience with SharePoint Online functionality and capability as well as gathering data, data analysis, testing, and troubleshooting; Developing and documenting business requirements to solve process productivity issues and drive efficiencies using SharePoint Online; and Assisting new and experienced users build SharePoint sites and implement SharePoint solutions.

Education

This position does not require education to qualify.

Contacts

• Address Department of Program Services One Columbus Circle, NE Washington, DC 20544 US
• Name: Nida Khan
• Phone: 202-502-3800
• Email: [email protected]