The position is located in the Pharmacy Service at Clement J. Zablocki VA Medical Center. The incumbent will report to the Administrative Officer in the Administrative Staff Section. The primary purpose of the position is to provide clerical support to veterans.

Duties

Provides direct and comprehensive telephone support for veteran patients who have prescription related logistical and availability issues and concerns. Receives telephone calls from patients through the automated call distribution system. Provides patient education via telephone on the medication refill process, the use of the automated telephone system, the use of the internet refill system and general information of pharmacy service. Updates patient identification, address, telephone number, and reviews allergy information verification. Opens and scans all refill documents mailed in by patients daily as required. Assures these are scanned the day they are received by the Pharmacy. Assists patients with copayment issues. Schedules/coordinates once weekly drug representative meetings with administrative staff. Accurately prepares time and attendance data in a timely manner for Pharmacy Division. Receives visitors and phone calls. Provides advice and guidance to staff on clerical and administrative matters. Requisitions office supplies and related materials. Performs duties as a personnel liaison. Assist Pharmacy Administrative Officer in reviewing pharmacy clinic encounters for completeness. Assists with the onboarding process of new staff and students as directed. Performs other related duties as assigned. Preferred Experience: VATAS Timekeeper Training. Work Schedule: Monday - Friday 7:30 am - 4:00 pm Telework: Not Eligible Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant-Pharmacy Service/PD200400 Relocation/Recruitment Incentives: Not Authorized . Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/07/2024. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Using proper grammar and formatting to prepare correspondence; knowledge of the function and duties of various hospital departments; acting upon incoming communication and referring to appropriate individuals; organizing and maintaining an appointment schedule for visitors and meetings; communicating information in a manner that is easily understood by persons from varying backgrounds. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years of education above the high school level. This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial and technical school. (TRANSCRIPTS REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have successfully completed an equivalent combination of experience and education that is qualifying for entry level as described above. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Attention to DetailComputer SkillsCustomer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mostly sedentary, however does require standing, ambulation, bending, lifting of objects of less than 25 pounds, and pushing of carts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Clement J Zablocki Veterans Administration Medical Center 5000 West National Avenue Milwaukee, WI 53295 US
• Name: Alicia Prindle
• Phone: 414-384-2000 X42030
• Email: [email protected]