The incumbent is responsible for the engineering, configuration, installation, maintenance, and upgrade of all windows-based equipment including all servers, storage, and host operating systems on physical or virtual servers; provides technical IT support and training to the court unit staff; works with major national systems and those developed or customized for local use.

Duties

The incumbent works with management in planning, design, maintenance, and support of systems to improve efficiencies. Customer service is a key to the success of the court unit and must be demonstrated by the incumbent. Responsibilities The candidate must have IT support experience and a performance history that demonstrates outstanding customer service and troubleshooting skills. The candidate will be responsible for the installation, configuration, and administration of all servers and associated computer center equipment. The ideal candidate will have significant experience and certifications in the areas of VMWare and Microsoft Windows Server/Active Directory. The successful candidate will be a self-starter who is able to work with minimal direction. The ability to create and maintain appropriate system configuration documentation is also required. Design, configure, and implement enterprise class computer system hardware and operating system software. Install, configure, and maintain enterprise storage solutions. Design, install, and maintain server environments using virtualization technology. Provides expert level systems administration of Windows Active Directory including maintaining file servers, group policy, replication, print servers, DNS, DHCP, and VMware with DEM. Install, configure, and utilize enterprise tools for the monitoring and administration of enterprise network and server systems, ensuring efficient operations 24/7. Plan, coordinate, implement, and test system security measures to protect data, software, and hardware. Monitor and optimize hardware, operating systems, and databases to improve system performance and reliability. Develop and implement short-term and long-range system improvement plans for the court unit, ensuring that the changes can be implemented with minimal disruption at the court site. Provides expert level assistance to other IT/Systems Office Staff in areas including system administration, PC configuration, troubleshooting, and management. Provide training on new hardware, programs, and databases to all staff members as well as refresher training as needed. Provide day-to-day system backup, and regularly monitor day-to-day operations of the equipment and systems. Recommend updates to ensure continued operation, and act as the technical expert in solving computer system problems. Install security, operating system patches, and database software upgrades. Other technical duties as assigned.

Requirements

Qualifications

To qualify at the CL 28 level: Two years of specialized experience, including at least one year equivalent to work at the CL-27 or the completion of a master's degree or two years of graduate study (27 semester or 54 quarter hours) in an accredited university in information technology or a field closely related to the subject matter of the position. Specialized experience is progressively responsible experience in or closely related to the work of the position that has provided the knowledge, skills, and abilities to perform the duties of the position successfully. Preferred Qualifications: Completion of a bachelor's degree from an accredited college or university in information technology or a related field. Five (5) years of specialized experience which demonstrates working knowledge, skills, and abilities to successfully perform the duties of the Systems Engineer may be substituted for the degree requirement.

Education

The court requires a bachelor's degree or five years of specialize experience.

Contacts

• Address United States Court of Federal Claims 717 Madison Place NW Washington, DC 20439 US
• Name: Human Resources
• Email: [email protected]