The Supervisory Transportation Assistant is responsible for assisting the Chief, Transportation Service in overseeing Beneficiary Travel and the daily activities of clerical staff who perform in a team-oriented, customer-driven; improve access and coordination of care; educate and empower patients and their families; enhance the customer experience with positive human interactions and therapeutic alliances; and promote the coordination, continuity and integration of care.

Duties

Duties and responsibilities include, but are not limited to: Plan work to be accomplished by subordinates and establish and adjusts short-term priorities and deadlines. Assign work to subordinate based upon program priorities, subordinates' capabilities, and assignment requirements. Maintain standards for the performance, standardization and consistency of work assigned to subordinate staff and conducts periodic evaluations of the work performance of subordinates. Provide advice, counsel, or instructions to employees/volunteers on administrative and technical matters. Regularly monitor work operations to increase quality or work directed. Develop performance standards, submit requests for employee staffing actions, interviews candidates, recommend selections, reassignments, and promotions. Coordinating multiple transportation service options with the needs of individual veterans residing throughout the NAVAHCS Service Area. Arrangement of transportation for veterans using VTS or BT. This includes but is not limited to communicating with Veteran, treatment team, special mode vendors, shuttle drivers or other transport options. Auditing of VA paid special mode transportation and Beneficiary Travel Mileage claim payments. Quality assurance; monitoring compliance of special mode vendors with contracts requirements, proper reporting of accidents or injury, patient safety. Perform other related duties as assigned. Work Schedule: Monday through Friday 7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Transportation Assistant/PD145310 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicant must meet all requirements by the closing date of this announcement, 02/15/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinating, supervising, assessing, planning, and evaluating all of the transportation needs of a section. Plans, schedules, assigns, and manages work for the section. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical)LeadershipProcess ControlTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

There is no educational substitution at this grade level.

Contacts

• Address Bob Stump VA Medical Center 500 Highway 89 North Prescott, AZ 86313 US
• Name: Jonathan Stumpf
• Phone: (602) 277-5551
• Email: [email protected]