This position is located at Shiprock Service Unit, Northern Navajo Medical Center (NNMC), Division of Nursing Services, Shiprock, NM. This position serves as work leader for Medical Support Assistants (MSAs) ensuring work assignments are accomplished within the Outpatient Department. Incumbent performs same duties at same level as other MSAs. This promotes complete and accurate patient data for the hospital and/or clinic. Incumbent reports to the Supervisory Nurse, Outpatient Clinic

Duties

Distributes, balances and monitors the workload among employees. Coordinates MSA schedule to ensure coverage of all patient access points. Reviews the work of the MSA's, assuring accuracy, completeness and validity of work performed, adequacy and validity of records and files maintained and compliance with regulations and procedures. Provides on the job training to team members and new employees. Maintains knowledge and understanding of medical records process and procedures for providing direction and answers to questions. Interviews patients to obtain information to initiate a new health record, verify third party insurance and verify via electronic portals. Identifies and implements corrective action to resolve discrepancies to process claims/payments. Assists patients in completing new or updated forms and obtain required signatures for alternate resources and PRC services.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): Apply and use Preston Standards and OPM Qualification Standards: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0600/medical-support-assistance-series-0679/ plus https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: 1) interviewing patients to obtain demographic information, collecting and extracting data for reports. 2) obtain and verify third party insurance information and determine and resolve discrepancies/denials for unpaid medical claims 3) assigning tasks to employees, providing instruction and assistance in tasks/job techniques to accomplish projects. 4)Provide procedural instructions to employee regarding patient registration processes. 5)Advise employees on complex purchased/referred care (PRC) issues 6) Plan, develop, implement, evaluate and supervise a department to meet the goals and objectives of the organization. 7) Proficient in working with Microsoft Office Suites and electronic health records to carry out clerical functions of the clinic. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Shiprock Service Unit Hwy 491 N PO Box 160 Shiprock, NM 87420 US
• Name: Navajo Area IHS Human Resources
• Email: [email protected]