Serves as the Change Management and process improvement project team leader in the Headquarters (HQ, Defense Commissary Agency (DeCA), Office of the Director/Chief Executive Officer (CEO), Change and Strategic Management Office. The primary purpose of this position is to facilitate CM and leads subject-matter experts to increase customer satisfaction levels and DeCA's business productivity.

Duties

Serve as a Change Management (CM) and process improvement project team leader responsible for the implementation of projects throughout the Agency using CM and Continuous Process Improvement (CPI) methodology and tools. Lead teams in CM techniques, value stream and process mapping, defining, and implementing process improvements on key initiatives that result in significant improvement in service delivery, reduced unit costs, increased quality, and effective and efficient use of DeCA resource. Manage the development and maintenance of methods and systems for measuring the degree to which project goals, objectives and metrics are being met. Inform the CM Officer of project goals, objectives, and metrics results and recommend appropriate corrective action(s). Act as a liaison between management, employees, and project teams working CM initiatives. Provide a variety of reports and other written work products. Prepare and deliver briefings or presentations in both formal and informal settings. Read the entire announcement before starting the application process.

Requirements

• Be a U.S. citizen or national. Applicants with a Permanent Resident Card are authorized to live and work in the U.S. but are not eligible for employment in positions requiring U.S. citizenship. If selected, proof of citizenship is required.
• Meet the minimum age requirement. See Additional Information.
• Males born after 12-31-1959 must be registered with or exempt from Selective Service.
• Appointment is subject to successful verification of identity and employment eligibility through E-Verify. Learn more about E-Verify, including your rights and responsibilities, at https://www.e-verify.gov/.
• Appointment is subject to a favorable suitability or fitness outcome, as determined by a completed background investigation. New federal employees will be fingerprinted.
• Be able to obtain and maintain clearance eligibility based on the appropriate background investigation.
• May be subject to a probationary/trial period.
• Direct deposit of pay is required.
• Meet the physical requirements identified in the Qualifications section.

Qualifications

You must meet the Office of Personnel Management (OPM) qualifications for series 1101 and additional requirements by the announcement closing date. Experience: One (1) year of specialized experience equivalent to at least the GS-12 grade level. Experience can be under other Federal service pay systems, private sector, or military. Examples of qualifying experience include: Change Management trained-certified and/or Black Belt trained-certified . Lead, advise, and communicate CM, CPI, and L6S principles, concepts, and methodologies. Plan, facilitate, lead, and work CM, CPI, and L6S projects. Communicate theories and techniques of data retrieval and data manipulations procedures, analysis, and workflow improvement. Identify waste, defect, customer service, and other product or service quality improvement opportunities. Analyze and evaluate data to develop creative solutions. As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in the position's competencies (knowledge, skills, abilities, and other characteristics). Management and Organizational PrinciplesMinimum Qualifications GS-13Planning and EvaluatingTechnical Credibility Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Obligated Position: No Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: Occasional travel is required in the performance of the assignments, and the work is typically performed in an adequately lighted and climate-controlled office environment. Recruitment/Relocation Incentives Offered: No Telework eligible: Yes, as determined by the agency policy. Remote work eligible: No

Education

You may not use education to qualify for this position.

Contacts

• Address DECA HQ 1300 Eisenhower Street Fort Gregg-Adams, VA 23801 US
• Name: DeCA HQ Servicing team
• Phone: 614-692-2331
• Email: [email protected]