The position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the Tampa VA Medical Center in the Health Administration Department (HAS)/Veterans Transportation Service. The Lead Transportation Assistant is organizationally aligned within HAS. The office staff determine Veteran eligibility for VA travel reimbursement and assist with arranging transportation for Veterans to and from medical appointments.

Duties

Major duties include but, not limited to: Extracts information and mileage from on-line map services. Apply's extensive transportation regulations and practices to perform a variety of interrelated or non standard transportation support assignments. Knowledge of beneficiary travel reimbursements. Creates standards operating procedures or guides, filing systems, workloads utilization and equipment inventory. Provides the customer with consistent information according to established policies and procedures. Consistently communicates and treats customers (Veterans, their representatives, visitors and all VA staff) in a courteous, tactful and respectful manner. Creates and mails denial letters to customer and ambulance vendor. Organizes and maintains documentation and records supporting beneficiary travel reimbursements and vendor payments. Work Schedule: 8:00am - 4:30pm, Monday to Friday Position Description/PD#: Lead Transportation Assistant/PD065590 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/26/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Specialized experience includes but not limited to: Coordinates special mode transportation needs for Spinal Cord Injury (SCI), Traumatic Brain Injury (TBI) and OEF/OIF patients. Experience processing customer and/or vendor ambulance bills. Processing beneficiary travel reimbursements such as funds for mileage payments, airline tickets, ambulance, gurney van, wheelchair van, cab, and/or taxi's. Reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment. Investigates authorizations, orders, and/or utilizes the Computerized Patient Record System (CPRS) to review medical records. You will be rated on the following Competencies for this position: Compliance InspectionCustomer Service (Clerical/Technical)Knowledge Management Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires no special physical demands, but will require some physical effort such as standing, walking, bending, or sitting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard Tampa, FL 33612 US
• Name: Michael Markham
• Phone: 254-778-4811 X50406
• Email: [email protected]