This position is located at the Office of Managing Director (OMD), Office of the Chief Information Officer (OCIO), Plans and Programs Group  Federal Communications Commission in Washington, DC. THIS VACANCY ANNOUNCEMENT MAY BE USED TO FILL ADDITIONAL POSITIONS WITHIN 90 DAYS. RELOCATION EXPENSES ARE NOT AUTHORIZED.

Duties

Builds understanding and partners with Bureaus and Offices for the relationship between investment, technology options, value, time, and risk management. To support the Commission’s strategic plan and support the OCIO/IT strategic plan, goals, objectives, business processes as well as the sequence and timing of key project initiatives and milestones are critical content to share with OCIO stakeholders, system owners, information owners and operational sponsors to gain full community understanding and support. Uses Customer Experience (CX), Requirements Management and Change Management disciplines to engage with leadership and customers at every point of the strategic IT process. Supports partnership strategies, coalition building, networking, communications techniques, change management, workplace and technology transformation, customer service enhancement processes, customer and employee engagement strategies, team building and integration methods to ensure the highest level of customer experience is achieved and modernized technology is fully integrated and adopted by users. Oversees and employs surveys, and other research techniques, to assess customer satisfaction, with OCIO provided services, to ensure a high level of satisfactory customer experience (CX) is achieved and sustained.  Makes recommendations and updates IT strategies for the Chief Information Officer (CIO), Chief Information Security Officer (CISO), Deputy CISO, DCIO, Plans and Programs, and other OCIO senior leadership staff concerning improvements to be made in the provision of IT services to customers. Analyze and convey the context, policies and practices of information technology (IT) and cybersecurity to achieve common understanding, consensus and support between the OCIO and the Bureaus and Offices. 

Requirements

• US Citizenship.
• Suitable for employment as determined by a background investigation.
• Serve a probationary period, if applicable.
• Males born after 12/31/59 must be registered with Selective Service.
• Current Federal Employees Must Submit SF-50 which demonstrates grade.
• FCC EMPLOYEES MUST provide a legible Personnel Action, SF-50.

Qualifications

Applicants must meet eligibility and qualification requirements by the closing date of this announcement.  Current Federal employees must meet time-in-grade requirements by the closing date of this announcement.   Basic Requirements: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience:  Applicants must have a minimum of one year of specialized experience equivalent to at least the GS-14 in the Federal service.  For this position, specialized experience includes the following:     1. Experience providing authoritative and expert advice, consultation, guidance and assistance to senior management officials about the implementation and management of IT projects and/or programs. 2.Experience serving as a senior level liaison providing leadership, authoritative advice and consultation, support and problem/crisis resolution pertaining to Bureau/Office IT projects and initiatives. 3. Experience evaluating and accessing new IT technologies to determine possible issues, problems, impacts, and solutions for a project or program(s). 4. Experience developing partnerships and making recommendations to support the strategic plans, goals, objectives, and business processes of a project or program throughout an agency.

Contacts

• Address Federal Communications Commission 45 L Street NE Washington, District of Columbia 20554 United States
• Name: Nichole Anderson
• Phone: 202-418-1891
• Email: [email protected]