This position works as an employee within the Veterans Benefits Administration Veteran Readiness and Employment Department. The incumbent is an active participant in all aspects of division management. Responsibilities serve the primary purpose of lending assistance to the division in the effective planning, controlling and accomplishing of the goals and objectives of the station as a whole.

Duties

This position is in the Office of the Veterans Readiness & Employment Officer, VA Regional Office, Waco, TX. The Waco based operation has responsibility for two of the nation's largest military installations, Fort Bliss, and Fort Cavazos. The efficiency with which the Management Analyst carries out his/her duties directly impacts the ability of the VR&E Officer to provide the complete range of Veteran Readiness and Employment services (personal contact, outreach, educational award determinations, and successful employment placements). The Management Analyst serves as senior advisor to the administrative staff and is responsible for assisting the VR&E Chief and his / her subordinate managers/supervisors by performing in-depth mission, process, and administrative systems analyses; serves as a project manager; and carries out a complete range of senior administrative support. Duties include, but are not limited to the following: - Lead the change management activity within the Regional Office with a focus on communicating strategic policy changes with a focus on VBMS business processes, systems, technology, and job roles, to include overseeing training efforts when system updates are released. - Initiates. Directs, coordinates, and conducts studies involving realignment of services, changes in organizational structure and methods of operations to promote efficient client services. This includes conducting in-depth studies on the progress/effectiveness of the four major processes in the VR&E program personal contact, outreach, educational award determinations, and employment placements. Reviews analytical, statistical and operational data. Conducts analyses using VBA standards and general administrative guidelines. Uses judgment in applying and conducting analyses. Results of those studies must be effectively reduced to written technical reports with accurate information and sound advice/recommendations for ensuring compliance with VBA standards for addressing the rehabilitation to employment needs of America's Veterans and their qualified beneficiaries. These reports must present viable solutions to problems in the areas of hand-on customer service, workflow, case management, and staffing utilization, as well as the proper use of available resources. After review and acceptance by local VR&E management, these reports may be used by top station management in making decisions that have significant impact on business line operations. - Takes systematic steps in ensure that the VR&E Chief remains in compliance with the Commercial Purchase Card Program. Does extensive reviews, with findings reduced to usable reports, on use of Commercial Purchase Cards within the Waco operation, billing fraud, and any hint of waste, program abuse, or eligibility fraud. Is responsible for ensuring that all counselors follow up on any disputes or problem areas with the proper written documentation. - The incumbent is responsible for providing administrative/technical support on all contract activities. This analyst is responsible for monitoring and inputting funds for all contracts, COR certification may be required. - Assesses and analyzes manpower needs in all areas of the Waco VR&E operation and makes recommendations to the VR&E Officer on FTE redistribution based on mission driven need. Uses organizational and management objectives and specifications to make sound recommendations to management. - Interprets policies, rules, regulations, and major operating procedures to technical/clerical personnel of the office with respect to administrative policy and procedural questions. - Is the focal point for all SOAR reporting for the division and is responsible for independently researching and executing several strategic oversight and analysis review within the Veteran Readiness and Employment operation. - Conducts office equipment usage studies to determine requirements for additional equipment, including computers and other automation tools, and ensure that existing equipment is utilized to its fully potential. - Serves as the VRE&E space manager at a time when space is absolutely critical. - Is responsible for monitoring the main VRE box and ensuring all taskers are completed timely and accurately. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS 11 and GS 12. Work Schedule: Full time, Monday through Friday Telework: Yes, per Agency guidelines. Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst; 41580A, 41581A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Physical Requirements: The work normally involves mental rather than physical exertion.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:01/18/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements (unless if in the commuting area and eligible for a non-competitive hiring authority such as Schedule A, VRA, or 30% or more disabled Veterans). For a GS-11 position you must have served 52 weeks at the GS-09 level. For a GS-12 position you must have served 52 weeks at the GS-11 level. If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. These requirements also apply to former Federal employees applying for reinstatement and those applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: One year of specialized experience equivalent to the GS-09 grade level. Specialized Experience: Applicants must have one year of specialized experience which has equipped them with the particular knowledge, skills, and abilities required to successfully perform the duties of the position. Specialized experience is defined as experience participating in teams charged with implementing changes to business processes; and experience providing training on systems, processes, or procedures. Education Substitution: GS-11: A Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher-level graduate education leading to such a degree (TRANSCRIPTS REQUIRED) MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-12 Grade Level: One year of specialized experience equivalent to the GS-11 grade level. Specialized Experience: Applicants must have one year of specialized experience which has equipped them with the particular knowledge, skills, and abilities required to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience implementing changes to systems, technology, and job roles by designing, conducting, and providing training and education; assessing the effectiveness or change through data analysis; and communicating with both internal and external audiences based on a situational awareness of the details of change and the groups being impacted. Education Substitution: No education substitution at the GS-12 grade level. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.

Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

Contacts

• Address Waco Regional Benefit Office 1 Veterans Plaza, 701 Clay Ave Waco, TX 76799 US
• Name: Melanie Williford
• Phone: (303) 236-6174
• Email: [email protected]