About the Position: This position is located at Twentynine Palms, California. This is a Direct Hire Solicitation Salary negotiation may be available for those candidates who are new to Federal service.

Duties

Receive a large volume of telephone calls for the purpose of scheduling, rescheduling, and canceling patient appointments. Receive a broad range of concerns through telephone conversations, facilitates resolution of problems and/or initiates report for resolution as needed. Manage the telephonic communication of NHTP for the purpose of providing access to care. Analyze patient concerns and provides assistance/makes recommendations for system changes as needed. Participate in command activities that are related to customer needs/satisfaction assessments.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes receiving patients and visitors in a medical treatment facility or clinic setting; scheduling patient appointments and/or coordinating patient referral appointments; maintaining patient records; and utilizing office automation systems such as Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), and/or Microsoft office to complete administrative tasks. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83DW DHA STAND-ALONE MKT-TWENTYNINE PALMS DO NOT USE Twentynine Palms, CA 92278 US
• Name: Army Applicant Help Desk