This position is located at Office of the Chief Information Officer, Technical Support Division. This is not a remote position; you will be required to be in your duty station office per CEC telework policy.

Duties

As a SUPERVISORY IT SPECIALIST (GROUP MANAGER), you will: The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. - Assign employee work, set priorities, and determine resource requirements - Keep senior managers informed of any issues or requests by customers that might be elevated to a higher level - Implement and execute performance management activities in accordance with CEC procedures, to include the development of Individual Development Plans, provide formal and informal performance feedback, and provide recommendations on disciplinary actions involving personnel - Ensure Service Level Agreement timeframes and deliverables are met

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal Service. Specialized experience for this position includes: - Accomplishing projects that required knowledge of IT requirements and techniques; AND - Supervising or leading a team of employees, and/or oversees IT support contract(s) that carry out the daily IT support requirements of end-users, customers, or business partners; AND - Interacting with an IT organization on initiatives; AND - Providing liaison and pertinent information between an organization and customers; AND - Providing progressive improvements and more cost effective service to the customers. For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal Service. Specialized experience for this position includes: - Accomplishing projects that required knowledge of IT requirements and techniques; AND - Leading or managing projects and tasks that carry out the daily IT support requirements of end-users, customers, or business partners; AND - Interacting with an IT organization on initiatives; AND - Providing liaison and pertinent information between an organization and customers; AND - Providing progressive improvements and more cost effective service to the customers. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-13, you must have been at the GS-12 level for 52 weeks. For the GS-12, you must have been at the GS-11 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

This job does not have an education qualification requirement.

Contacts

• Address Technical Support Division Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]