Employee will serve as an Information Receptionist (Office Automation) located in the Spinal Cord Injury/Disorder Service at the Veterans Administration Hospital in Hines, IL.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties will include, but may not be limited to the following: Serves as a receptionist, triaging telephonic and in-person inquiries of visitors, patients, and staff, and receives, sorts, and distributes mail/deliveries.. Generates, disseminates, and archives narrative-based and data-driven electronic documents and reports and provides staffing (physical and virtual) support. Aids in the procurement of space, time, resources, and note taking for meetings. Serves as liaison for customer service requests from Information Resources Management, Nursing, Logistics, Facilities Management Service, Environmental Management Service, etc. Submits information technology requests, work orders, and electronic correspondence to meet the needs of the services. Supports various computerized systems, to include education, travel, employee time and attendance, patient transportation services, etc. Performs other duties as necessary. Work Schedule: Monday-Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

In order to qualify for this position, applicants must possess at least one of the following minimum requirements: EXPERIENCE: Possess one full year of general experience defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. -OR- SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED): Successfully completed 2 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. -OR- COMBINATION OF EDUCATION AND EXPERIENCE (TRANSCRIPT REQUIRED): Possess equivalent combinations of successfully completed post-high school education (in excess of one year) combined with general experience may be used to meet total experience requirements. AND TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer ServiceInterpersonal SkillsTechnology Application IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Work is primarily performed in an office setting, but may require repetitive and extensive periods of standing, walking, bending, stooping, sitting, and light carrying of records and supplies. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address Edward Hines Junior Hospital 5000 South 5th Avenue Hines, IL 60141 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]