This position is located in the Spinal Cord Injury/Disorder Service at the Edward Hines Jr, VA Medical Center. The purpose of this position is to provide administrative support.

Duties

Major Duties to include, but not limited to: - Serve as a receptionist. - Responsible for triaging telephonic and in-person inquires of visitors, patients and staff. - Maintain and distribute service-level workload schedules and employee contact information. - Generate, disseminate and archive narrative-based and data-driven electronic documents and reports. - Perform staffing (physical and virtual) support as required, and aid in the procurement of space; time, resources and note taking for service level meetings. - Support the services education and travel systems. - Serve as liaison for employee identification sponsorship. - Coordinate patient transportation. - Perform other duties as assigned. - Serves as alternate time-keeper in VATAS System - Orders Office Supplies for the service -Initiates and tracks service work order, maintains work order log book. -Provides administrative coverage. Work Schedule: Monday-Friday, 8:00am-4:30pm Position Description Title/PD#: Information Receptionist (OA)/PD11125O Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the 30 days of the closing date of this announcement, 12/27/2023 You may qualify based on your experience and/or education as described below: GS-4 Level Grade Requirements: EXPERIENCE: Must have one year of general experience. GENERAL EXPERIENCE is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of this position being filled. OR EDUCATION: Must have successfully completed at least two years of education above the high school level. This education must have been obtained in an accredited business or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. TRANSCRIPT REQUIRED OR COMBINATION: Must have successfully completed equivalent combinations of post-high school education and experience as described above. TRANSCRIPT REQUIRED TYPING PROFICIENCY: This position requires the ability to type 40 WPM. You will be rated on the following Competencies for this position:ClericalCustomer Service (Clerical/Technical)Oral CommunicationWritten Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Edward Hines Junior Hospital 5000 South 5th Avenue Hines, IL 60141 US
• Name: Cosby Johnson
• Phone: 515-323-7575 X3239
• Email: [email protected]