About the Position: This position is located with the U.S. Army Soldier Recovery Unit, U.S. Army Medical Department Activity at Fort Drum, New York. Fort Drum is located approximately 30 miles from Canada, with the Great Lakes to the west, the Adirondack Mountains to the east, and the St. Lawrence River and Thousand Islands in between. Geographically beautiful area, offering bountiful outdoor recreational opportunities from hunting and fishing to winter sports of all types. Located

Duties

Performs a wide variety of administrative management duties under the general supervision of the Soldier Recovery Unit (SRU). Assists the Case Managers in the coordination, implementation, and evaluation of the planned, integrated, systematic and ongoing process for accurately monitoring, evaluating, and improving case management services. Coordinate appointments and escorting Wounded, Ill, or Injured Soldiers and families to the health service team. Works in compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA), patient safety guidelines, organizational standard operating procedures, Communicates effectively with patients using tact and diplomacy; ascertains the nature of the call or visit, obtains identifying information, and determines the nature and urgency of the patient’s request.

Requirements

• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations regardless of position, based on occupational risk.
• This position is subject to annual seasonal influenza vaccinations.
• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A National Agency Check w/ Inquiries (NACI) background investigation is required.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to at least the GS-06 grade level in the Federal service which includes: communicating with a wide range of medical clinicians across multiple organizations to ensure medical care for patients; using various types of office automation equipment and software to prepare reports and enter and retrieve data; and maintaining patient records in accordance with regulatory guidance. You will be evaluated on the basis of your level of competency in the following areas: Customer ServiceHealth Care Data Entry and ManagementManagement SupportProblem Solving Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Contacts

• Address M1-W0E2T0 US ARMY SOLDIER RECOVERY UNIT DO NOT MAIL Fort Drum, NY 13602 US
• Name: Army Applicant Help Desk