About the Position: Fort Drum, the home of the 10th Mountain Division (Light Infantry), is located in Northern New York, a historically unique and geographically beautiful area, offering bountiful outdoor recreational opportunities from hunting and fishing to winter sports of all types. Fort Drum is approximately 30 miles from Canada, with the Great Lakes to the west, the Adirondack Mountains to the east, and the St. Lawrence River and Thousand Islands in between.

Duties

Performs a wide variety of administrative management duties under the general supervision of the Soldier Recovery Unit (SRU). Assists the Case Managers in the coordination, implementation, and evaluation of the planned, integrated, systematic and ongoing process for accurately monitoring, evaluating, and improving case management services. Coordinate appointments and escorting Wounded, Ill, or Injured Soldiers and families to the health service team. Works in compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA), patient safety guidelines, organizational standard operating procedures, Communicates effectively with patients using tact and diplomacy; ascertains the nature of the call or visit, obtains identifying information, and determines the nature and urgency of the patient’s request.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• TDY 5 %
• EMPLOYEES ASSIGNED TO A MTF ARE REQUIRED TO BE SCREENED FOR APPLICABLE IMMUNIZATIONS REGARDLESS OF SERIES, BASED ON OCCUPATIONAL RISK.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. ?????Current Department of Army Civilian EmployeesDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized experience at the next lower grade level (GS-06) is experience such as:communicating with a wide range of medical clinicians across multiple organizations to ensure medical care for patients; navigating between, various types of office automation equipment and software to enter and retrieve data; preparing reports with use of varied informational and/or statistical data and/or maintaining patient records in accordance with regulatory guidance. You will be evaluated on the basis of your level of competency in the following areas: Health Care Data Entry and ManagementManagement SupportOral CommunicationPatient-focused Customer Service Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address BN-APF-W0E2T0 US ARMY SOLDIER RECOVERY UNIT DO NOT MAIL Fort Drum, NY 13602 US
• Name: Army Applicant Help Desk