This position is located in the Department of Program Services (DPS), Operations Division, Courts Services Office (CSO). The CSO is responsible for the management of resources, programs, and services related to court administration and case management. The Operations Division provides day-to-day operational support for appellate, district, and bankruptcy courts and court units.

Duties

The incumbent will operate as a User Research (UR) Coordinator and will study target users to collect and analyze data that will help inform the product design process. They will develop and maintain a framework for populating different user communities of hands-at-the-keyboard users who will provide input into the software design process and will also help software development teams and user researchers work with those communities to help gather that input. The UR Coordinator will thereby help ensure user interviews and other user-centered strategies are effectively used to refine product requirements and validate them at regular intervals, and to ensure that the final deliverables are fit for the corresponding business purposes. Additionally, the UR coordinator will perform Business Analysis functions to support the Judiciary's Case Management Modernization (CMM) program. The duties of this position include, but are not limited to: Coordinating user research used to identify and communicate user requirements and priorities and resolving issues and developing creative solutions. Scoping, planning, and executing user research that helps development teams better understand stakeholder needs, to inform improvements to the case management system, services, processes, and programs. Developing and maintaining a framework for populating and engaging with user communities to support software development. Overseeing the appointment process for user communities and otherwise supports their operations. Leading user representatives assigned to work with DevSecOps teams and coordinates cross-functional teams. Serving as subject matter expert in User Experience Design (e.g., Human Centered Design, User Research, User Personas, Developing, Prototyping, and soliciting input into UX Design, and Evaluating Usability) and working closely with leaders and representatives of the court community to support their understanding of relevant mindsets, methods, and approaches. Coordinating with development teams to ensure stakeholder needs are being met. Supporting design synthesis activities, generating insights and opportunities for improvement. Communicating research findings through a variety of formats (such as insight reports, stories, videos, storyboards, etc.) to maximize relevance and impact. Contributing as part of a multi-disciplinary team comprised of subject matter experts, business analysts, developers, product owners, and more under tight timelines. Performing requirements analysis based on User Research, obtaining stakeholder input from internal (e.g., courts and AO staff) as well as external perspectives (e.g., executive branch agencies, vendor partners and public users). Authoring creative solutions, identifying and mitigating risks to meet the commitments of the Customer Engagement team as well as the CMM program at large. Collaborating with Product Owners to create functional epics, features and user stories; defining acceptance criteria; and documenting functional and non-functional requirements by participating in Agile Ceremonies.

Requirements

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience for this position is demonstrated experience in business analysis, user research or management experience in software development environment including being detail-oriented, having customer service experience, and having excellent oral and written communication, and problem-solving skills. Desired Experience: Leading User Experience (UX) Design functions such as: Human Centered Design and User Research; User Personas; Developing, Prototyping, and soliciting UX Design; and Evaluating Usability). At least 5 years of experience developing requirements or supporting users in a software development environment. Knowledge of court and public users' requirements for case management and case filing systems. Experience working with Agile teams and a proven ability to handle open-ended problems and support early product definition.

Education

This position does not require education to qualify. However, a bachelor's (4-year) degree in computer science, business, or a related area, or focused study in UX Design, is highly desired.

Contacts

• Address Department of Program Services One Columbus Circle, NE Washington, DC 20544 US
• Name: Nida Khan
• Phone: 202-502-3800
• Email: [email protected]