Independently provides direction and support in the planning, coordinating, testing, operation, troubleshooting, and maintenance of hardware and software related to dept. programs and services, including networks, workstations, testing and implementation of systems initiatives and subsequent releases, all related hardware and software considerations, and systems security.

Duties

Independently troubleshoots software and hardware on multiple hardware and software platforms, e.g., Windows OS/Server, Microsoft office suite, Adobe, SSA developed applications, etc. Contributes to the development and implementation of efficient workflow, methods, and procedures for operations that impact automated case processes in the hearings operation entity. Takes the initiative to create applications or work with application developers to isolate and solve design problems encountered during testing and implementation stages. Represents the organization in interactions with other organizations internal and external to the agency and provides technical leadership on group projects. Ensures that staff members maintain compliance with vendor contract provisions and keeps appropriate records of system downtime, maintenance problems and equipment usage to support the need for reallocation or procurement of equipment. Maintains awareness of and advises the supervisor concerning patterns of equipment, software and supply problems. Monitors the degree to which vendors are in compliance with contract requirements and intercedes with the vendor as required. Maintains records of all systems related equipment including the temporary and/or permanent transfer of hardware.

Requirements

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement

Qualifications

Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. Your resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position. Please submit a thorough resume that directly relates to this position. To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. All qualification requirements must be met by the closing date of the announcement. If you are using experience to qualify, you must have: For GS-7: 52 weeks of full-time specialized experience independently performing most of the following tasks:supporting, or performing systems analysis, design, development, or maintenance of networks, systems, software, or applications. For GS-9: 52 weeks of full-time specialized experience independently performing most of the following tasks: installing, testing, troubleshooting or maintaining hardware and software systems. For GS-11: 52 weeks of full-time specialized experience independently performing most of the following tasks: the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software. For GS-12: Fifty-two weeks of full-time specialized experience: such experience should include direction and support in the planning, coordinating, testing, operation, troubleshooting, and maintenance of hardware and software related to programs and services, including networks, workstations, testing and implementation of systems initiatives and subsequent releases, all related hardware and software considerations, and systems security. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

Education

Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

GS-7: A bachelor's degree AND superior academic achievement. The educational degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Superior academic achievement is defined as: (1) graduating with at least a 3.0/4.0 GPA; (2) graduating in the top third of the graduating class; or (3) membership in a national scholastic honor society;
OR
One full year of graduate level study, or a Master's or higher degree, e.g., Ph.D., etc., in a field that provided the knowledge, skills, and abilities to do the work of the position. The educational degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

For GS-9: Master's degree or equivalent graduate degree, OR 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.

For GS-11: Ph.D. or equivalent doctoral degree, OR 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent.

For GS-12: Not applicable

Providing Proof of Education or Substituting Education
For information on providing proof of education or substituting education for experience, visit
http://www.opm.gov/qualifications/standards/group-stds/gs-cler.asp

If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.

Foreign Education: If your transcripts show education completed in foreign colleges or universities, you must also provide documentation that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in a conventional/accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address DCHO - OCALJ 6401 Security Boulevard Baltimore, MD 21235 US
• Name: OPE Staffing DCHO
• Phone: 410-965-1234
• Email: [email protected]