The purpose of this position is to support the adoption of technologies that deliver Virtual Health clinical services to Veterans anywhere and anytime. These technologies include but are not limited to VA and Veteran mobile devices, iOS and Android apps, web based services, and both cellular and broadband connectivity. Adoption includes education and support of Veterans and Providers across a health care system.

Duties

This position is located within an executive service line and is supervised by the Virtual Health Nurse Manager. Duties include, but may be limited to the following: Working with Veterans as well as clinical staff to promote and expand mobile and web-based Virtual Health care modalities Developing and implementing an ongoing educational program for Virtual Health care modalities Tracking and analyzing utilization of these modalities Supporting effective use by Veterans Providing feedback and advice to the Facility Virtual Health Coordinator and the Virtual Health Nurse Manager Work Schedule: Monday-Friday 7:30-4:00 Position Description Title/PD#: Program Support Assistant/PD23358A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit Position: Yes, AFGE he VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: communicate effectively both verbally and in written correspondence and utilize Microsoft Word and Excel; provide administrative and clerical support necessary to support management; maintain databases for various programs; and assist with data tracking. You will be rated on the following Competencies for this position: Computer SkillsCustomer ServiceOral CommunicationSelf Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Central Iowa Health Care System 3600 30th St Des Moines, IA 50310 US
• Name: Kristine Cariaga
• Phone: 612-629-7570
• Email: [email protected]