The position is in the Veterans Benefits Administration (VBA), Loan Guaranty Services. This position serves as the Valuation Officer (VO). The VO oversees all VA real estate appraisals for VA-guaranteed home loans anywhere. The VO ensures that Veterans, lenders and others receive prompt, professional and accurate customer service. The VO reports to the Assistant Director (AD), C&V Value Stream (CVVS).

Duties

Major Duties: The VO's work is categorized around four principal areas: Strategic Leadership and Implementation - Examines, analyzes, and improves upon operating procedures and tools so metrics and outcomes show sustainable success in the C&V program. - Develops and shares expertise and insights on the program, its operations, oversight, directives, stakeholders/partners, and other influences, to achieve successful C&V and overall LGY program outcomes. The VO will be an expert on issues related to appraisals and will contribute as a subject matter expert when appropriate. - Leads promotion of the highest level of customer service, ensuring that services are consistently delivered accurately and efficiently to Veterans, Servicemembers, Surviving Spouses and industry stakeholders. Operational Excellence (45%) - Apply valuation approach and techniques which interrelate to weigh and reconcile differences in each method, correlate value estimates, and derive a final value; understanding of how to devise strategies and plan for resolving property value issues; modify, adapt, or depart from established appraisal techniques and procedures; and/or assess, select, and make use of appraisal precedents. - Monitor and act accordingly to ensure that C&V issues affecting LGY benefit delivery are resolved by staff, appraisers, and mortgage lenders/servicers. - Oversee customer service, balance workloads across subordinate teams, and ensures that all interactions meet service and quality expectations, which includes the following: Answering inbound calls from Veterans, mortgage lenders, appraisers, and other stakeholders in the LGY national phone system. - Ensure proactive, informative, and timely communication to their team and upward to ADs and various departments in LGY. Project Management and Process Improvement (20% LOE) - Identifies, prioritizes, and resolves sub-optimal outcomes whether unique or systemic in the defined program area and geographic domain. - Encourages sustainable approaches to program improvement, at all levels, to engage individuals and ideas in the program strengthening process. Leadership, Supervision, Communication, and Teamwork (25% LOE) - Identifies and resolves performance hurdles (people, process, or technology) directly and collaboratively, as appropriate, to ensure that all staff can perform at high-value levels. - Ensures equal opportunity for all employees supervised in selection for training, promotions, awards and recognition, participation on teams and other career development opportunities. - Actively collaborates across the LGY and VA to improve vital aspects of the recruitment, selection, engagement, and retention processes to deliver ideal skillsets to C&V supervisors and teams. Work Schedule: Full time, Monday thru Friday 8:00am - 4:30pm; Hours may vary to effectively carry out the mission. Compressed/Flexible: As may be determined by Station Policy. Telework: As may be determined by Station Policy. Virtual: This is a virtual position that will be filled in one of the indicated locations and will report virtually to either the St. Paul, MN or Houston, TX Regional Offices. Position Description/PD#: Supervisory Appraiser (Valuation Officer); PD#: 41287A Relocation/PCS: Yes Financial Disclosure Report: Required-Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR 2634.904(a) prior to entering on duty and annually thereafter.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/05/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If you are a current VBA employee seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-14 (or higher) and the promotion potential of your current position must be at least GS-14. Specialized Experience: You must document one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in this organization. Specialized experience GS-14 Level: 1 year of specialized experience related to this position which was equivalent to the GS-13 level. Specialized experience is defined as a thorough knowledge and demonstrated expertise of appraisal practices for residential properties, as well as experience dealing with Construction and Valuation policies and procedures. SUPERVISORY/MANAGERIAL ABILITIES: Candidates must also demonstrate experience or training they possess, or have the potential to develop, the qualities of successful supervision as follows: Assign and review work of subordinates, train and work effectively with individuals from a variety of backgrounds and with different levels/areas of training; Accomplish the quality and quantity of work expected within set limits of cost and time; Plan own work and carry out assignments effectively; Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work; Understand and further management goals as these affect day-to-day work operations; AND Develop improvements in, or design new work methods and procedures. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work normally involves mental rather than physical exertion. This position is primarily sedentary with some walking, standing, bending, stooping and carrying. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address St Paul Regional Benefit Office 1 Federal Dr, Fort Snelling St Paul, MN 55111-4050 US
• Name: David Leviton
• Phone: 515-323-7575 X3230
• Email: [email protected]