The Phoenix VA Health Care System is currently recruiting two Health Systems Specialists (System Redesign) in Phoenix, Arizona. The incumbent is responsible for facilitating, training, and executing Performance Improvement to a broad array of services throughout the Medical Center. The incumbent will use and teach multiple improvement methodologies, including Lean, Six Sigma, project management, coaching/mentoring, and facilitation.

Duties

The Health System Specialist (System Redesign) has close contact with Executive Leadership and supports/leads a diverse set of projects including top strategic priorities. Duties include but are not limited to the following: Organize, direct, control and coordinate group activities in a timely and/or effective manner. Develop written and verbal teaching materials and/or deliver classroom instruction. Instruct staff on implementation of guidelines and recommendations. Collect baseline data leveraging VA data analytics resources, identify limitations in current systems data, and analyze data. Pull, design queries, isolate, and manipulate data to identify root causes of a performance issue. Convert data into numerous formats using advanced statistical models including statistical process control charts, histograms, pareto charts, and many more. Facilitate, coach, and train audiences at all levels of the organization throughout the life cycle of a performance improvement project. Define a project scope and goals through a collaborative process with subject matter experts and leadership at the facility, service line, program and/or unit level. Lead a team of subject matter experts through the project management process as required. Conduct rapid experiments and collect data to identify if the developed solutions are effective. Identify metrics performing below benchmarked standards or falling below the upper or lower control limits. Plan/conduct studies directed at reducing errors and identifying alternative systems and/or processes as applicable. Develop standard work as well as local data metrics and dashboards to monitor projects in progress or performance benchmarks. Identify projects critical to improving quality outcomes and maximize return on investment of utilized resources. Assess (in terms of degrees) the success or failure in attaining program operational goals/objectives. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm. Position Description Title/PD#: Health System Specialist (System Redesign)/PD13219A and PD13219A Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Work is typically performed in an adequately lighted and climate controlled office. May require occasional travel. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Preferred Experience: Lean Six Sigma Green Belt Certified - (Minimum LEAN Yellow Belt qualified) GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: assisting in delivering Performance Improvement techniques to a broad array of services throughout the Medical Center or Healthcare facility, including Lean Six Sigma, system redesign coaching, project management, and training. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree or completed 3 progressively higher level graduate education leading to such a degree in a major study of hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration or superior academic achievement. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education at the Ph.D level or equivalent doctoral degree. GS-12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: delivering Performance Improvement techniques to a broad array of services throughout the Medical Center or Healthcare facility, including Lean Six Sigma, system redesign coaching, project management, and training. There is no educational substitution for the GS-12- level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Carl T Hayden Veterans' Administration Medical Center 650 East Indian School Road Phoenix, AZ 85012 US
• Name: Roberto Mejia
• Email: [email protected]