The incumbent will serve as the Field Affairs Team Lead for OIC and is responsible for providing support and oversight of key VHA compliance risks and help advance OIC's goals to (a) uphold compliance with applicable laws; (b) foster a culture of integrity; and (c) provide a compliance framework, leadership and oversight to promote an integrated VHA-wide program. The incumbent will supervise a dynamic team and serve as the Field Affairs, Communications, Helpline and Customer Service Team Lead.

Duties

This announcement will close on 05/03/2024, the first 50 applications received will receive first consideration. Applications received after the initial cut-off number has been reached will not receive consideration unless otherwise requested by management. Serves in an advisory capacity to the VISNS and medical centers in relaying and supporting appropriate compliance information, policies and practices to be incorporate into the functions represented within the compliance program at each facility, in coordination with the Director of Compliance Solutions and Outreach. Responsible for the development, planning, implementation and maintenance of Field Affairs Customer service, Communication and Helpline program to multiple VACO and field stakeholders. Field Affairs Outreach to field and network staff on upcoming tools, reports and responses. Coordination and conducting of monthly calls with network level ICOS. This often requires the coordination with external offices for speakers The coordination and conducting of monthly conference call with field level ICOs. This often requires coordination with other offices within VHA and external officers for speakers. Development and distribution of weekly and quarterly correspondence to the field ICOs. Development of comprehensive, system wide Field Affairs, Helpline and Communication program. Responsible for ensuring that all materials provided for Field Affairs customer service, Helpline and Communications are placed on the Compliance and Integrity website. Responsible for reviewing the content of all material placed on the website and for responses provided to the field within the established OIC timelines. Responsible for the development of Field Affairs customer service, Helpline and Communication program to address the areas where the most need is demonstrated. Responsible for serving on committees, task forces, workgroups, etc to review and develop plans for Field Affairs customer service, Helpline and Communication projects for Integrity and Compliance program issues for medical centers, VISN level staff and program office compliance programs; responsible for developing networks and alliances across VHA with a wide range of stakeholders. Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work; Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluates work performance of subordinates; Gives advice, counsel, or instruction to employees on both work and administrative matters; Interviews candidates for positions in the unit; recommend appointment, promotion, or reassignment to such positions; Hears and resolves complaints from employees. Finds ways to improve production or increase the quality of the work directed; Develops performance standards. Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Other duties as assigned. Work Schedule: 8:00 am -4:30 pm, Monday- Friday Compressed/Flexible: May be available. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist/PD034420 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/03/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupation Requirement (IOR): You can qualify based on Education, Experience or In-Service Placement. Your level of experience and/or education must be reflected one of the statements below. IOR Education: Possess undergraduate or graduate education with major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR IOR Experience: Possess at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-13) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist. Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1) Missions, organizations, programs, and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. At this level, applicants would have obtained this experience working within a health care setting, working directly with clinicians and local leadership to develop performance improvement techniques; applying organizational and system-wide strategies for continuous quality improvement; and experience running and supervising an administrative component of a health care system customizing in facility wide performance improvement programs, projects, and products. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR IOR Special Provision for In-service Placement: Successful completed an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. AND Specialized Experience: Must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to the following examples: Direct the Customer Service, Helpline and Communications program segment for OIC and is responsible for providing support and oversight of key VHA compliance risks and help s to (1) uphold compliance with applicable laws, regulations and standards; (b) foster a culture of integrity; and (c) provide a compliance framework, leadership and oversight to promote an integrated VHA-wide program by establishing and meeting national program goals and objectives in the areas of OIC Customer Service, Helpline and Communication. Knowledge of-the field compliance, Helpline and customer service processes in order to assess, design, implement, and evaluate products, services, and activities Work with VISN, Facility and Program Office Compliance officers and other VHA staff to ensure the varying needs of the OIC Program are met. Contacts may be made with senior management at VA/VHA headquarters offices, VISN and VHA field facilities. Handles conflict and problems in dealing with the customer constructively and appropriately. Management and supervision of direct reports which may include analysts, as well as support assistants. The incumbent plans, organizes, and carries through to completion assignments and studies involving the substance of key agency programs and staff Knowledge and skill in interpersonal communications is necessary to work effectively with a diverse workforce and staff from all levels of the organization. Possess communications, negotiations, conflict resolution, and leadership skills are essential to effective interpersonal relationships encountered by the incumbent. Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. Inspire, motivate and guide others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors. You will be rated on the following Competencies for this position: Compliance Customer Service Leadership Interpersonal Skills Physical Requirements: Work is usually performed sitting at a desk, in conferences, meetings, etc. No special physical demands are required. Travel to other VHA facilities to participate in site visits, conduct special projects or to attend professional conferences or meetings may be required For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Contacts

• Address VSHO - Risk Management 2402 Wildwood Ave Suite 301 Sherwood, AR 72120 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]