This position located in the Department of Health and Human Services, Office of the Chief Information Officer, headquartered in Washington, District of Columbia.

Duties

As an Information Technology Specialist, you will use your knowledge of and experience with the Office of the Chief Information Officer to optimize business results and customer experience by: Planning, organizing, and analyzing the performance, efficiency, and effectiveness of substantive HHS IT and data projects and program activities. Providing support to senior management on strategic initiatives. Contributing in performing analysis and review of work products in the area of strategic planning, IT policy analysis and review, data research, collection, analysis and storage, project management, business process improvement, and systems performance measurement. May assist in developing business cases and capital investment plans, including establishing IT performance metrics and anticipating total cost of ownership aligned to strategic goals and objectives prioritizing projects as appropriate, in response to changes in business requirements. May prepare formal presentations to approving authorities with recommendations.

Requirements

• U.S. Citizenship required
• Registered or exempt from Selective Service (www.sss.gov)
• Suitable for federal employment
• Must have a qualifying degree or certificate
• Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• All qualification requirements must be met by the closing date of the announcement.
• One-year probationary period may be required.

Qualifications

WHAT WE ARE LOOKING FOR Qualification Requirements: Must have IT-related experience demonstrating EACH of the following four competencies: Attention to Detail - being thorough when carrying out vital tasks in application software projects and other IT business functions; Customer Service - providing professional support, technical assistance when working with internal and external stakeholders; Oral Communication - expressing highly technical information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information; Problem Solving -using sound judgement when analyzing the nature and scope of problems. For GS-09: A. Must have one year specialized experience, equivalent to at least the GS-7 grade level in the Federal service performing at least two (2) of the following: Contributing to recommendations on new or existing Information technologies for clients or customers; 2) Participating in the drafting of established guidance to update job aids, manuals, standard operating procedures, and policy instructions; 3) Assisting with analyzing IT databases, code, and/or systems. OR B. Must have a master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. For GS-11: A. Must have at least one year of specialized experience, equivalent to the GS-09 grade level in the Federal service performing at least two (2) of the following: 1) Providing recommendations on new or existing information technologies and supporting their implementation and/or maintenance;2) Interpreting data from a variety of sources to generate complex reports for management; 3) Ensuring compliance with information systems standards for effective IT governance to increase efficiency. OR B. Must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. n accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. OPM Qualification General Policies Website

Education

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov.

PATHWAYS - RECENT GRADUATE - ELIGIBILITY REQUIREMENTS:

Applicants MUST MEET the following eligibility requirements to participate in the Pathways Recent Graduate Program:

- Have completed, within the last two (2) years as of the closing date of this announcement, a qualifying associates, bachelors, masters, professional, doctorate, vocational, or technical degree or certificate from a qualifying education institute.
- Veterans who were unable to apply within two (2) years of receiving their degree, due to military service obligation, may be extended up to six years.

Note: You must submit transcripts (unofficial or official) and/or a letter from an education institute stating that you have meet all degree requirements; to be considered eligible for the Pathways Recent Graduate Program. Official transcripts will be required prior to an official job offer, if selected for this position.

Note: Applications can be accepted from students who expect to complete qualifying education within 9 months from the date of application. Education was completed successfully before the applicant can be appointed.

Contacts

• Address Office of the Chief Information Officer 200 Independence Avenue, S.W. Washington, DC 20201 US
• Name: SROC Help Desk
• Phone: -----
• Email: [email protected]