This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Information Technology (OIT), Infrastructure & User Services Group (IUSG), Division of Operations Management (DOM). As a Supervisory IT Specialist, GS-2210-15, you will lead a staff responsible for managing and overseeing the operations, enhancement, and delivery of services for the multi-tier processing platforms and resources within IUSG-managed Data Centers.

Duties

Coordinate all facets of the Division’s work by mobilizing a diverse, journey-level staff of Federal and contractor IT professionals across multiple IT specialty areas. Oversees day-to-day operations at all infrastructure hosting and related environments for the Data Centers in the group's contractual oversight. Directs government technical oversight in cooperating with the designed Enterprise Security Group to develop and support IT security guidance and policy. Serves as Subject Matter Expert (SME), Customer Liaison, Information System Security Officer (ISSO) and/or Government Task Leader (GTL) for data center operations. Oversees evaluation of capacity planning and tuning to achieve maximum efficiency.

Requirements

• You must be a U.S. Citizen or National to apply for this position.
• You will be subject to a background and suitability investigation.
• First time supervisors will be required to serve a 1 year probationary period.
• Time-in-Grade restrictions apply.

Qualifications

ALL QUALIFICATION REQUIREMENTS MUST BE MET WITHIN 30 DAYS OF THE CLOSING DATE OF THIS ANNOUNCEMENT. Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration. Your resume must include that you possess IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates that you possess each of the following four competencies: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. (4) Problem-Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In order to qualify for the GS-15, you must meet the following: You must demonstrate in your resume at least one year (52 weeks) of qualifying specialized experience equivalent to the GS-14 grade level in the Federal government, obtained in either the private or public sector, to include: 1) Managing operations of IT infrastructure and associated processes; 2) Leading multiple project teams in order to manage the operations and delivery of CMS IT resources; 3) Serving as a technical lead and system maintainer to multiple IT systems to ensure information security policies and processes are followed. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: To be eligible, current or former Federal employees and current or former Federal employees applying under the VEOA eligibility who hold or have held a permanent General Schedule position in the previous year must have served at least 52 weeks (one year) at the next lower grade level from the position/grade level(s) to which they are applying. Click the following link to view the occupational questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12257309

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of Information Technology 7500 Security Blvd Woodlawn, MD 21244 US
• Name: CMS HR Inquiries
• Email: [email protected]