This position is located at The Naval Support Activity Monterey at the historic Hotel Del Monte. The purpose of the Assistant Supervisory Housing Manager is to manage departments and work towards total guest satisfaction by providing support and guidance to all associates; responsibility for training and developing associates; ensure that all associates are compliant with policies, standards, procedures and regulations; assist the general manager in all areas to guarantee operational efficiency.

Duties

Manage a multi-cultural staff; lead in a manner that embraces diversity; understand each associates cultural differences; handle disciplinary issues in a sensitive manner Ensure that brand standards are being met. Knowledge of all emergency plans; know how to act upon them and notify general and or regional manager by thoroughly completing and submitting an incident report. Report any unusual occurrences immediately to the general manager. Initiate and maintain recognition programs for associates are in place and working. Visible in the guest area during high traffic times to assist the front office associates to ensure smooth operations. Has action plans in place to meet all goals. Assigns and carries out Manager On Duty shifts. Process payroll - from monitoring associate punches, balancing and entering PTO hours to knowing designated paid company holidays. At all times strive to represent the company and brand in the most professional and courteous manner. Able to handle cash responsibly and prepare deposits by the close of business each day. Communicate with department heads and supervisors about daily audits and controls so all are informed about proper procedures. Initiate and follow up on additional tasks to improve existing procedures and guest satisfaction. Resolve system problems and operate the system manually. Can lead the staff through a down time. Deliver exceptional guest service EVERY time Must be able to read and understand guest folios Successfully troubleshoot discrepancies from previous shifts and correct Balance all daily transactions and transmit figures to corporate headquarters Respond and follow up on assigned customer care issues Ensure confidentiality of user log-ons. Ensure that users are logged out when leaving the area. Train and develop associates to the highest possible level. Ensure that daily training is provided for technical, hospitality, communication, management, and organizational skills. Lead by example: Provide high-quality service and uncompromising hospitality towards all customers. Responsible for covering hourly vacancies / labor shortages as needed, including but not limited to room attendant, houseman, laundry attendant, breakfast attendant, bartender, front desk agent and night audit. Use empowerment to make decisions leading towards total customer satisfaction. Control costs effectively to meet budget guidelines. Have control system in place for all controllable costs and man hours. Be identifiable and accessible at all times Know all the facilities of the hotel and their hours of operation in the hotel. Create memorable check in and check out experiences for guest to encourage repeat visits Responsible for the smooth, efficient and professional operation of all departments. Ensure that all procedures and policies are in place and followed. Conduct audit and controls on a regular basis. Communicate with accounting in case of any irregularities; coaches and counsels associates whenever appropriate. Promote excellent communications between the departments. Be highly visible during extraordinary events. Inform relevant employees about daily operations and events. Be familiar with sales strategies; communicate daily with sales team. Know all frequent customers and be familiar with their special requests. Ensure that their needs are met by delegating accordingly.

Requirements

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

Ability to verbally communicate effectively with guests and associates High level of professionalism Flexible and has what it takes to get the job done Well presented; is well groomed and can conform to hotels dress code Ability to multi-task in a high paced environment Total commitment to guest satisfaction Capable of multi-property management Personable with good people skills Displays aggressive hospitality Good organizational and communication skills Has a great eye for detail

Education

• High school or equivalent (Preferred)
• Hotel Management experience.

Contacts

• Address NSA Monterey 1 University Circle-HE057 Monterey, CA 93943 US
• Name: Monterey NAF HRO
• Phone: 8316561873
• Email: [email protected]