The Program Specialist (Auditor/Trainer) serves as the assistant to the Supervisory Program Applicant Specialist and is aligned under the Supervisory Program Application Specialist of Community Care. The Program Specialist serves as the integrator that coordinates the business processes, data analysts, and software functions and also serves as the Auditor and Training Administrator.

Duties

Duties may consist of, but are not limited to: Coordinates the business process, data analysis, and software functions. Coordinates ongoing data collection and uses knowledge of System Redesign principles to determine organization performance; Responsible for areas of training, audits, course development, modification, and evaluation and implementation of training programs within the service line, the facility, and applicable stakeholders as it pertains to the Office of Community Care; Analyzes utilization trend data daily to verify the accuracy of the data; identifies problem areas, provide objective assessments, prioritize identified problems, analyze variances, and recommend appropriate actions; Serves an integral role in identifying performance opportunities; for collecting, analyzing, and reporting performance data; for preparing and graphic interpretation of data used for statistical for initiating, training, and facilitating improvement teams; Contributes to the improvement and effectiveness of patient care, cost effective use of resources, and promotion of customer service. Work Schedule: Permanent, Full-Time, Monday-Friday from 7:30AM-4:PM Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Spec (Auditor Trainer)/PD10391O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/27/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. You will be rated on the following Competencies for this position: Analytical ThinkingCritical ThinkingDecision MakingEducation and Training Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.



Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Ralph H Johnson Department of Veterans Affairs Medical Center 109 Bee Street Charleston, SC 29401 US
• Name: Armon Franklin
• Phone: (843) 577-5011
• Email: [email protected]