The Program Support Assistant for the Regional Processing Office (RPO) processes incoming paper and electronic education mail to ensure that all documents are placed under proper control and added to create an electronic file and create a claim token, as appropriate.

Duties

This position is located in the Education Call Center Division within the Department of Veterans Affairs, Regional Processing Office (RPO) in Muskogee, OK Specific duties include: Reviews forms and correspondence to determine if it pertains to education benefits Determines which program the claimant is applying for benefits Places new education applications under proper end product control Analyzes which education applications are new Determines/Identifies appropriate file and claim number using Benefits Delivery Network (BDN) Date stamps mail Establishes correct date of claim Batches and sorts all paper mail Reviews and determines disposition of unidentifiable mail Determines if mail should be sent to the office where the folder is located or if the folder should be requested from another office Forwards mail not pertaining to education benefits to proper owner for action Return applications not properly completed to applicant requesting appropriate information Requests transfer of folders via BDN and TIMS and maintains controls for follow- up for permanent and temporary transfers Creates electronic TIMS folders and indexes mail into appropriate TIMS file Archives paper mail to place in storage Correct errors in TIMS files and documents that are unidentified, not associated with an electronic file or placed in erroneously in system Acknowledges and/or revokes POA from service organizations, agents and attorneys as representatives of the claimant. Enters proper code into master record Determines proper disposition of informal claims Sorts mail into specific categories and document types Scans mail in The Image Management System (TIMS) Promotion Potential: Not applicable Work Schedule: Full time, Monday through Friday, 8:00 a.m. - 4:30 p.m. Compressed/Flexible: Available at management's discretion Telework: Available at management's discretion Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant; 386540 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:12/22/2023. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements (unless if in the commuting area and eligible for a non-competitive hiring authority such as Schedule A, VRA, or 30% or more disabled Veterans). For a GS-06 position you must have served 52 weeks at the GS-05 level. If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-06 (or higher) and the promotion potential of your current position must be at least None. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. These requirements also apply to former Federal employees applying for reinstatement and those applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-06 Grade Level: Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Specialized experience for this position is defined as: Providing administrative support and customer service to internal and external customers in an office environment; AND Applying procedures for data entry and record keeping Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is generally sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending or carrying of light items such as papers, books and files. Carts are utilized to carry large numbers of claims folders. This will require the employee to push or pull the cart from one area to another. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

This job does not have an education qualification requirement.

Contacts

• Address Muskogee Regional Benefit Office 125 South Main St Muskogee, OK 74401 US
• Name: Marla Buonodono
• Phone: 512-981-4971
• Email: [email protected]