The Program Support Assistant (OA) provides support for Patient Care Services, by analyzing and evaluating a wide range of issues relating to the data analysis, program analysis, program review, process analysis, as well as developing action plans and processes to improve patient care within the Iowa City VA Health Care System. This is not a virtual or remote position.

Duties

Your duties will include, but are not limited to the following Performing work involving the collection, compilation, and tracking of data and statistical information in support of an organization's program operation. Assisting in the planning, reviewing, and reporting of data/statistical results of program and project studies. Performing a basic analysis of the data and generates a variety of reports. Coordinating incoming data from a variety of sources, reviews documents, reports, and/or applications for omissions and inconsistencies, and assuring data entry is complete and accurate. Generating reports for supervisors, peers, facility leadership and executive staff. Utilizing VISTA, CPRS, Excel, Power Point, Event Capture, Appointment Management, VSSC, and other programs as necessary to complete analysis, data collections, reports, and presentations. Preparing management reports with objective information for their decision-making purposes. Analyzing, summarizing and providing recommendations on system and process issues to leadership, to include information on past and current processes and programs. Ensuring programs and processes comply with established VISN and national policies and guidance. Providing ongoing direction and guidance to supervisory and non-supervisory staff in continuous maintenance and updating of programs and processes relating but not exclusive to service consults, electronic wait list, clinic access/wait times, incomplete reports, and non-VA Care reporting. Work Schedule: Monday - Friday 0730 am - 4:00 pm or 0800 am - 4:30 pm Telework: Ad-hoc telework only. Virtual: This is not a virtual position. Position Description Title/PD#: Program Support Assistant (OA)/PD50160A and PD50332A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required Bargaining Unit: This is an AFGE bargaining unit position. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 grade level: Specialized Experience: one full year (52 weeks) at the next lower grade/level position in the federal service (GS-04). Qualifying specialized experience includes but is not limited to: Providing administrative support; Collecting, compiling, and tracking data and information; Processing documents and reports; Establishing, updating, and maintaining office files and records; Performing automation duties using software applications such as word processing, spreadsheets, electronic mail, desktop publishing, calendar, database and/or graphics; Collaborating with staff to identify issues or problems of a procedural nature. OR Applicants may substitute education for the experience required for the GS-05 level: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Applicants may also combine education and experience to qualify at the GS-05 level: To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. GS-06 grade level: Specialized Experience: one full year (52 weeks) at the next lower grade/level position in the federal service (GS-05). Qualifying specialized experience includes but is not limited to: Performing clerical/administrative duties in an office environment; Maintaining files/records; Collecting, compiling, and tracking data and statistical information; Performing office automation duties using software applications such as word processing, spreadsheets, electronic mail, desktop publishing, calendar, database and/or graphics; Collecting and analyzing data; Preparing reports and making recommendations to improve patient care program performance based on data analysis; Collaborating with staff to identify and resolve issues or problems of a procedural nature There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Iowa City VA Health Care System 601 Highway 6 West Iowa City, IA 52246 US
• Name: Kenneth Kelly
• Phone: 701-232-3241 X3653
• Email: [email protected]